File complaint against courier service August 06, 2021 10:40 Updated When there’re issues in regard to the parcel that is caused by the logistic company, merchant may file complaint to Oneship. The following information is for when the merchant needs to file a complaint against courier service provider and the notice. Complaints in regard to Poor service level please provide shipment numbers to Oneship customer service team. Complaints in regard to receiving damaged goods File complaint with our customer service within 7 days* of receiving the damaged parcel Provide images of the damaged parcel as evidence * 7-day period begins with the day of receiving parcel. Notice on parcel packaging: We strongly suggest to follow packaging guidelines of different carriers: NinjaVan GHTK Kerry Janio Contact Info For complaint in regard to damaged parcel, Please attach the relative information list above and contact OneShip team via email:email@example.com Other complaints: You can contact OneShip customer service for more. Related articles Precautions for Non-COD shipment execution [Malaysia] DHL eCommerce - User Guide [Hong Kong] SF Express - User Guide How to top-up credits for your OneShip wallet? How to register an OneShip account?