[Hong Kong] Zeek - User Guide April 06, 2022 04:27 Updated Merchants in Hong Kong are able to execute shipments with Zeek for Hong Kong domestic parcels. Zeek brings disruptive point-to-point one-stop solutions especially to eCommerce clients. Zeek’s service includes delivering to-door or to-self pickup points, fulfilling various kinds of logistics needs in the market. Zeek introduction Service introduction Shipment process Price list & Monthly settlement Remarks FAQs Zeek introduction Provide speedy same-day delivery to-door or to-self pickup points Various Options for Flexible Arrangements: can choose to collect their shipments at doorstep or in parcel lockers. Service introduction Support Hong Kong to Hong Kong 1st mile support Pick-up at doors Self drop-off to Zeek warehouse Service type: Deliver to-door Deliver to-self pickup points Support pick-up at doors or drop-off to Zeek warehouse Same day handle parcels in and out if order place before 11:00am on weekdays Shipment process Step 1: Create shipments Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”. for step by step instruction please refer to: A. How do I book for a shipment? Can I create shipments in bulk? B. How to create shipments in bulk? Please note: 1. If you choose "Pick-up Delivery" service, schedule a pick up time after clicking "Ready to Ship". Cut-off time:11:00 on weekdays. 2. If you choose "Ship from Our Warehouse" service, the order will turn into "ready to deliver" status after clicking "Ready to Ship", and be shown on the "ready to deliver" tab. Step 2: Print out waybill and label parcel Select shipment by click on the "square-box" on the left side of OneShip Order No., choose to "Print Label" or "Print Labels in Bulk". for step by step instruction please refer to: A. How to print a single label? B. How to Create Multiple Labels at Once / Bulk Print Label? Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned. Step 3: Arrange pick-up or drop-off service A. Zeek’s driver Pick-up Zeek's driver will pick the parcels at your doorstep on the scheduled date and time. B. Drop-off to Zeek warehouse Please send the parcels to Zeek's warehouse. 交貨時間 Warehouse working hours 星期一至六 11:00 – 16:00 (星期日及公眾假期並不提供服務) Monday - Saturday 11:00-16:00 (Close on Sunday and Public holiday) 地址 Address 香港元朗屏山庸園路3號DD121 LOT 582 都樂美貨倉C倉Warehouse “C”, 3 Yung Yuen Road, Ping Shan, New Territories, Hong Kong on Portion of Lot No.582 in D.D.122 聯絡人 Contact person 倉庫電話: 2676-7008 Warehouse contact number: 2676-7008 Price list & Monthly settlement OneShip charges merchant by monthly settlement according to their usage in the month, the final shipping fee is subject to Zeek. Click here to see Zeek's latest terms and regulations. Remarks Failed delivery/ Return parcels If the delivery fails, we will deliver on a second attempt for free. A third attempt or to arrange for the shipment to be returned to the sender/third party with an extra charge equal to the amount of the corresponding order. If re-distributed or returned a self pick-up package to a residential/business address, the freight will be charged at the home delivery fee. When returning, Zeek returns to the warehouse instead of the pick up spot. Please contact Zeek to request the return parcels. Zeek will contact the merchant directly for discussion. Cancel/ re-execute shipment If you have already scheduled a pick up time but hope to cancel the appointment or change the pick up date, you can cancel it before the cut-off time at 11:00 am. If you fail to provide the parcels upon driver arrival, the order shall be regarded as cancelled and an additional charge of HK$10 per shipment will be applied. You can re-execute shipment after cancelling it, the steps are as mentioned above. Please remember to print out and put on the label from the re-executed shipment or the driver may fail to pick up. Additional charge Zeek provides pick-up service within a designated time slot as shown in the Price List whenever pick-up from a location has 5 shipments or less, an additional charge of HK$20 will be applied. If the length of one side of the parcel exceeds 120CM, an additional fee of HK$20 will be charged for each piece, and the length of the shipment cannot exceed 150CM. If the sum of the three sides (length + height + width) of the parcel exceeds 170CM, an additional fee of HK$20 will be charged for each item. The upper limit of the total size of each shipment is not more than 220CM Area coverage Zeek currently only provides home delivery services in Hong Kong Island, Kowloon and New Territories (Except for designated areas.) Designated areas: Outlying islands in New Territories: Chulocock Island, Cheung Chau, Islands District, Lamma Island, Lantau Island, Mui Wo, Ngong Ping, Peng Chau, Penny's Bay, Tai O FAQs Does Zeek provide an option for freight collect? Currently, no. Does Zeek provide an option for COD? Zeek does not provide COD at this moment. Does Zeek provide packaging material? For example, carton boxes. Zeek provides free logistic bags for use only. Merchants can use their own carton. ＊Apply for logistic bags here What if my order includes more than one package? The system supports one package per order only currently. It is recommended to divide the order into 2 if there are more than one packages included, then execute shipment and print the labels. After the package has been delivered to the self pick-up spot, is there a time limit for customers to pick up? Zeek's pick-up spots include: SF self pick-up spot SF smart pick-up cabinet Manybo self pick-up spot Manybo pick-up van HK post self pick-up spot HK post iPostal Station Lockerlife smart pick-up cabinet ZTO pick-up spots Alfred smart lockers Alfred self pick-up spot The recipient must pick up the parcel at the pick-up spot within the specified time, and the time limit for pick-up will be provided to the recipient by the pick-up spot supplier. Please refer to the table below for the time limit, but the final time limit is subject to the pick-up spot supplier: Self Pick-up Time Limit Supplier SF express HK post ZTO express manybo Lockerlife Alfred Time Limit Hot Locker within 24 hours Regular Locker within 48 hours Within 4 days Within 4 days Within 5 days Within 48 hours Within 3 days What will Zeek do if the size of the package is too big to be put into the cabinet? All shipment delivered to lockers service must meet the specified box size, otherwise "Zeek" will return the shipment to the warehouse and charge the freight. Charges for returning oversized shipments: If any delivered to lockers exceeds the specified size limit, the freight will be charged according to the standard fee for home delivery. If any consignments that are shipped home exceed the specified size limit, the sender must go to the "Zeek" warehouse to retrieve the goods. Otherwise "Zeek" will return to the sender, and all additional shipping costs incurred will be borne by the sender. If my package is returned to Zeek's warehouse, is there a time limit for pickup and warehousing fees? If a shipment is not picked up from Zeek's warehouse within 14 days from the order placing date, Zeek will charge the sender an extra delivery fee in accordance with the price of the original order, subject to the-then latest price list. We also reserve the right to return the shipment to the sender at our sole discretion. Read more See Zeek's service terms and regulation at Zeek's website Related articles [Hong Kong] Kerry eCommerce (cross border) - User Guide [Hong Kong] HAVI Cold Chain - User Guide How to print a single label? Store Management [Singapore] Janio - User Guide
