[Thailand] DHL eCommerce - User guide

Merchants in Thailand are now able to execute shipment with DHL eCommerce's logistic service without application or activation process. DHLeC is currently only available for domestic deliveries within Thailand. This means that both your pickup address and your customer's delivery address must be in Thailand.

This article covers the below:

• Service introduction 
• Shipment process 
• Prohibited items 
• Other shipment and returning notes 
• TH logistics options pricing & details

Service introduction

For packaging guidelines and regulations please refer to DHLeC Packaging & Prohibited Items

Parcels must be packaged according to DHLeC's packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by DHLeC at the shipper's cost.

DHL eCommerce Solutions reserves the right to reject and/or decline to accept any parcel that is not appropriately packaged or labelled.

Shipment process

Step 1: Create shipments

Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”.

for step by step instruction please refer to:

A. How do I book for a shipment? Can I create shipments in bulk?

B. How to create shipments in bulk?

Please note:

1. Order details will be sent from OneShip to DHLeC. Once the Flash system has created an order, the delivery status will be updated to "Created." You can now print out the label and wait for DHLeC to pick up the parcel.
2. Same-day pickup is not currently supported.
3. Parcel size is a reference for DHLeC to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after DHLeC measures the actual weight in their distribution center.

Step 2: Print out waybill and label parcel

Select shipment by click on the "square-box" on the left side of OneShip Order No., choose to "Print Label" or "Print Labels in Bulk".

for step by step instruction please refer to:

A. How to print a single label?

B. How to Create Multiple Labels at Once / Bulk Print Label?

Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned.

Step 3: DHLeC Driver Pickup

A driver will come on the reserved date to pick up parcels and will contact you via phone.

Prohibited items

Please refer to DHLeC Packaging & Prohibited Items

Other shipment and returning notes

DHLeC customer service contact info:

Customer service web page: https://ecommerceportal.dhl.com/Portal/

Customer service Contact Centre: + 662 029 0999

Office Hours: 08:30 – 17:30, Monday - Saturday

Shipment note

If your parcel is damaged, missing, or in other extreme cases while being delivered by DHL, OneShip will send you a notification mail to sender for further action. If you have other questions, please contact OneShip for assistance.

Returning note

If parcel been delivered to customer 3 times but cannot reach them, parcel will be sent back to shipper with 100% charge from delivery fee.

TH logistics options pricing & details

Please note:

• Prices are subject to a 7% VAT.
• OneShip reserves the right to amend this price list at any time without prior notice.