Merchants in Singapore are now able to execute shipment with DHL Express's logistic service without application or activation process. 

This article contains the following:

01 About DHL Express
02 Service Introduction
03 Send Your Parcels
04 Prohibited items
05 Basic liability
06 Others

About DHL Express

DHL Express is the undisputed global leader in international express delivery, leveraging its global expertise and customs know-how to enable the rapid transportation of goods. With operations in more than 220 countries and territories around the world, Singapore is an important hub for its operations in the Asia-Pacific region.

Service Introduction

You can use the efficient DHL Express Worldwide service on OneShip without registering a DHL account

Send Your Parcels

📦 Packaging guidelines

Parcels must be packaged according to Packing with care.Make sure your shipment has been packed or wrapped perfectly, securely and meets the safety features to protect the contents of the item during normal operation throughout the posting process. 

📌 DHL reserves the right to refuse to receive and deliver any parcel with unqualified packaging or label.

🌟 Notes on oversized and Special-shaped parcel

Please ensure that your parcel size is within the standard size range. If you want to send an oversized item, please contact the OneShip team via live chat for confirmation. An additional handling fee of SGD30/per shipment will be charged.

Special-shaped items are not accepted. If you want to send them, please contact the OneShip team via live chat for confirmation. An additional handling fee of SGD30/per shipment will be charged.

📄 Document preparation

(i) Complete the item information

Item name, product weight, country of origin, HS code and unit price in English are required.

(ii) Download the invoice

Step1: Upload your own invoice when creating shipments (If you don’t have an invoice, OneShip will automatically generate the invoice based on the item information).

Step2: Click Print invoice and print the paper invoice.

Step3: Place the invoice into the package when packaging.

(iii) Provide your Tax ID

It is recommended to provide your Tax ID when creating shipments, which can speed up customs clearance and prevent unnecessary import fees.Your IOSS Number, VOEC Number, or PVA Number are referred to as a Tax ID.

• IOSS (Import One Stop Shop) Number is used when shipping to EU destinations
• PVA (Postponed VAT Accounting) Number is used when shipping to the United Kingdom or Northern Ireland
• VOEC (VAT On E-Commerce) Number is used when shipping to Norway

Furthermore, EORI(Economic Operator Registration and Identification) Number is required when shipping to the EU, Norway and Switzerland.

🚛 Pickup 

Driver Pickup

You can schedule pick up service 3-5 days in advance, a driver will come on the reserved date within 9:30 am to 18:00 pm to pick up parcels and will contact you via phone

🚫Prohibited items

For security reasons and compliance with the law, DHL may deal with your items, if you send prohibited goods or restricted goods, including but not limited to, disposing of the parcels. To avoid any losses, please carefully check the full list of prohibited or restricted items.

Basic liability

DHL's liability is strictly limited to direct loss and damage to a Shipment only and to the per kilogram limits (the lower of ①the declared value or ② SDR 22.00 per kilogram or Estimate SGD 53.00 depending on currency exchanges).

01 Lost Shipment

If your shipment is lost, please kindly notify our team at cs@oneship.io or on Live Chat within 7 days with

(i) Tracking number
(ii) Description of package contents
(iii) Delivery address
(iiii) Product invoice with tracking number

02 Damaged Shipment

If your parcel is damaged, please kindly notify our team at cs@oneship.io or on Live Chat within 48 hours from the date the parcel has been received. Please provide the following supporting documents to expedite the process:

• Image of the physical label
• External image of the packaging
• Internal image of the packaging
• Image of the physical parcel and area of damage
• Invoice of shipment with tracking number

If the claim is not made within duration or failing to provide above mentioned supporting documents, DHL shall have no liability whatsoever and the claim will be considered null and void.

Pricing

• For promotion and price list, please refer to DHL Rate Card
• Shipment rate is based on chargeable weight and is subject to prevailing GST.
• OneShip reserves the right to amend this price list at any time without prior notice. 

Others

OneShip Customer Service

🔗 cs@oneship.io or on Live Chat