[Thailand] Kerry Express - User guide

Merchants in Thailand are now able to execute shipment with Kerry Express's logistic service without application or activation process. Kerry is currently only available for domestic deliveries within Thailand. This means that both your pickup address and your customer's delivery address must be in Thailand.

This article covers the below:

• Service introduction 
• Shipment process 
• Prohibited items 
• Other shipment and returning notes 
• TH logistics options pricing & details

Service introduction

For packaging guidelines and regulations please refer to Kerry Packaging Guideline & Claim Policy

Parcels must be packaged according to Kerry's packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by Kerry at the shipper's cost.

Kerry express reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled.

Shipment process

Step 1: Create shipments

Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”.

for step by step instruction please refer to:

A. How do I book for a shipment? Can I create shipments in bulk?

B. How to create shipments in bulk?

Please note:

1. Order details will be sent from OneShip to Kerry. Once the Kerry system has created an order, the delivery status will be updated to "Created." You can now print out the label and wait for Kerry to pick up the parcel.
2. Same-day pickup is not currently supported.
3. Parcel size is a reference for Kerry to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after Flash measures the actual weight in their distribution center.

Step 2: Print out waybill and label parcel

Select shipment by click on the "square-box" on the left side of OneShip Order No., choose to "Print Label" or "Print Labels in Bulk".

for step by step instruction please refer to:

A. How to print a single label?

B. How to Create Multiple Labels at Once / Bulk Print Label?

Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned.

Step 3: Kerry Driver Pickup

A driver will come on the reserved date to pick up parcels and will contact you via phone.

Prohibited items

Please refer to Kerry Packaging Guideline & Claim Policy

Other shipment and returning notes

Kerry customer service contact info:

Customer service web page: https://th.kerryexpress.com/th/home

Customer service email:

• Customer service (Monday to Sunday 08:30-20:00) TH.EX.Callcenter@kerryexpress.com
• Claim service (Monday to Saturday 08:30-17:30) TH.EX.Claim@kerryexpress.com

Customer service phone number: 1217

Shipment note

If your parcel is damaged, missing, or in other extreme cases while being delivered by Kerry,  Kerry will send a notification mail to sender for further action. If you have other question please contact OneShip for assistance.

Returning note

If parcel has been delivered to customer 3 times but cannot reach them, parcel will be sent back to shipper with  50% charge from delivery fee.

TH logistics options pricing & details

Please note:

• Prices are subject to a 7% VAT.
• OneShip reserves the right to amend this price list at any time without prior notice.