[Thailand] Kerry Express - User guide April 08, 2022 03:10 Updated Merchants in Thailand are now able to execute shipment with Kerry Express's logistic service without application or activation process. Kerry is currently only available for domestic deliveries within Thailand. This means that both your pickup address and your customer's delivery address must be in Thailand. This article covers the below: Service introduction Shipment process Prohibited items Other shipment and returning notes TH logistics options pricing & details Service introduction Parcel dimension restrictions Delivery time Delivery coverage L+W+H ≦ 280 cm Max weight 50 kg ( Length one side < 150 cm ) Parcel will be delivered to customers in 1-2 days average, starts from the day after Flash driver picks up parcel. Delivery date will be Monday to Saturday. EX: Parcel been picked up on 2/10, will be delivered to customer within 2/11–2/12 All area For packaging guidelines and regulations please refer to Kerry Packaging Guideline & Claim Policy Parcels must be packaged according to Kerry's packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by Kerry at the shipper's cost. Kerry express reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled. Shipment process Step 1: Create shipments Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”. for step by step instruction please refer to: A. How do I book for a shipment? Can I create shipments in bulk? B. How to create shipments in bulk? Please note: Order details will be sent from OneShip to Kerry. Once the Kerry system has created an order, the delivery status will be updated to "Created." You can now print out the label and wait for Kerry to pick up the parcel. Same-day pickup is not currently supported. Parcel size is a reference for Kerry to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after Flash measures the actual weight in their distribution center. Step 2: Print out waybill and label parcel Select shipment by click on the "square-box" on the left side of OneShip Order No., choose to "Print Label" or "Print Labels in Bulk". for step by step instruction please refer to: A. How to print a single label? B. How to Create Multiple Labels at Once / Bulk Print Label? Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned. Step 3: Kerry Driver Pickup A driver will come on the reserved date to pick up parcels and will contact you via phone. Prohibited items Please refer to Kerry Packaging Guideline & Claim Policy Other shipment and returning notes Kerry customer service contact info: Customer service web page: https://th.kerryexpress.com/th/home Customer service email: Customer service (Monday to Sunday 08:30-20:00) TH.EX.Callcenter@kerryexpress.com Claim service (Monday to Saturday 08:30-17:30) TH.EX.Claim@kerryexpress.com Customer service phone number: 1217 Shipment note If your parcel is damaged, missing, or in other extreme cases while being delivered by Kerry, Kerry will send a notification mail to sender for further action. If you have other question please contact OneShip for assistance. Returning note If parcel has been delivered to customer 3 times but cannot reach them, parcel will be sent back to shipper with 50% charge from delivery fee. TH logistics options pricing & details Please note: Prices are subject to a 7% VAT. OneShip reserves the right to amend this price list at any time without prior notice. Related articles [Thailand] Flash Express - User guide [Malaysia] Setel Express - User Guide How can I estimate the shipping fee? [Thailand] Ninjavan - User guide How to top-up credits for your OneShip wallet?