[Vietnam] VNpost- User Guide April 06, 2022 07:25 Updated Merchants in Vietnam are now able to execute shipment with VNP logistic service without application or activation process. VNP is currently only available for domestic deliveries within Vietnam. This means that both your pickup address and your customer's delivery address must be in Vietnam. This article covers the below: Service introduction Shipment process Prohibited items Other shipment and returning notes Service introduction Parcel dimension restrictions Delivery time Delivery coverage Max weight 30kgL,W,H ≦ 100 cm Parcel will be delivered to customers in 3-5 days, starts from the day after VNP driver picks up parcels, delivery date will be adjusted if fall on non-working dates.ex: parcel been picked up on 2/10, will be delivered to customer within 2/13–2/15 Under 3.000.000 VND - FreeOver 3.000.000 VND - extra 0.5% COD amount COD verify: Tuesday and Thursday in week Money transfer: Wednesday and Friday in week Maximum COD amount 20.000.000 VND Maximum insurance fee 20.000.000 VND For packaging guidelines and regulations please refer to the VNP Official Document. Parcels must be packaged according to VNP 's packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by VNP at the shipper's cost. VNP reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled. Shipment process Step 1: Create shipments Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”. for step by step instruction please refer to: A. How do I book for a shipment? Can I create shipments in bulk? B. How to create shipments in bulk? Please note: Order details will be sent from OneShip to VNP. Once the VNP system has created an order, the delivery status will be updated to "Created." You can now print out the label and wait for VNP to pick up the parcel. Same-day pickup please execute the shipments before 2 p.m. Parcel size is a reference for VNP to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after VNP measures the actual weight in their distribution center. Step 2: Print out waybill and label parcel Select shipment by click on the "square-box" on the left side of OneShip Order No., choose to "Print Label" or "Print Labels in Bulk". for step by step instruction please refer to: A. How to print a single label? B. How to Create Multiple Labels at Once / Bulk Print Label? Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned. Step 3: VNP Driver Pickup A driver will come on the reserved date to pick up parcels and will contact you via phone or you can bring parcel to delivery hub. Prohibited Items Please refer to VNP Official Document for the list of prohibited items. Other shipment and returning notes For Customer Enquiries related to tracking and rescheduling: firstname.lastname@example.org 1900 54 54 81 For Shipping Issues related to order creation or management, and pickup management: email@example.com 1900 54 54 81 Note: After 3 failed delivery attempts, a parcel will be returned back to the shipper. A delivery fee will be charged to the shipper as 50% delivery fee. Related articles [Vietnam] Ninjavan - User Guide [Vietnam] DHL eCommerce - User Guide How to purchase additional logistics insurance service? [Malaysia] Line Clear - User Guide How to top-up credits for your OneShip wallet?