[Vietnam] Oneship x DHL eCommerce - User Guide

Merchants in Vietnam are now able to execute shipment with DHL logistic service without application or activation process on Oneship*. Oneship x DHL is currently only available for domestic deliveries within Vietnam. This means that both your pickup address and your customer's delivery address must be in Vietnam.

Oneship services shall be offered by Shopline Vietnam Company Limited, and these terms shall be governed by the law of Vietnam.

This article covers the below:

• Service introduction
• Shipment process
• Prohibited items
• Other shipment and returning notes 

Service introduction

• COD verify: Tuesday and Thursday in week
• Money transfer: Wednesday and Friday in week
• Maximum COD amount 40.000.000 VND
• Maximum insurance fee 40.000.000 VND

For packaging guidelines and regulations please refer to the Official Document. Parcels must be packaged according to the said packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by Oneship at the shipper's cost.

Oneship reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled.

Shipment process

Step 1: Create shipments

Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”.

for step by step instruction please refer to:

A. How do I book for a shipment? Can I create shipments in bulk?

B. How to create shipments in bulk?

Please note:

1. Order details will be sent from OneShip to DHL. Once the DHL system has created an order, the delivery status will be updated to "Created." You can now print out the label and wait for DHL to pick up the parcel.
2. Same-day pickup please execute the shipments before 2 p.m.
3. Parcel size is a reference for DHL to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after DHL measures the actual weight in their distribution center.

Step 2: Print out waybill and label parcel

Select shipment by click on the "square-box" on the left side of OneShip Order No., choose to "Print Label" or "Print Labels in Bulk".

for step by step instruction please refer to:

A. How to print a single label?

B. How to Create Multiple Labels at Once / Bulk Print Label?

Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6 Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned.

Step 3: DHL Driver Pickup

A driver will come on the reserved date to pick up parcels and will contact you via phone or you can bring parcel to delivery hub.

Prohibited Items

Please refer to Official Document for the list of prohibited items.

Other shipment and returning notes

For Customer Enquiries related to tracking and rescheduling:

• 🔗 cs@oneship.io or on Live Chat 

For Shipping Issues related to order creation or management, and pickup management:

• 🔗 cs@oneship.io or on Live Chat

Note: After 3 failed delivery attempts, a parcel will be returned back to the shipper. A delivery fee will be charged to the shipper as 50% delivery fee.