How can I combine shipments from the same customer? November 05, 2021 10:00 Updated Merchants are allowed to combine multiple orders from the same customer when executing the shipments in OneShip now. This article explains step by step on how to extract the data and combine shipments. Step 1: Download pending orders In order to check whether there is any customer created more than 1 order at a time, you need to download all pending orders first. Please go to Order Management > Pending > Export all result. The file will be ready to download in "Download Center" on the top-right of the page. Step 2: Sort for multiple orders from the same customer Open the file in your computer (by using Excel, Google Sheet, etc.) and sort the [Consignee Name] or [Consignee Phone] to find the duplicated name or mobile phone. Copy the [Order Number] of the same customer who has multiple orders for the next step. Step 3: Merge multiple orders in OneShip Please go to Order Management > Pending. Click on the search filter drop-down and choose "Multiple source search". Then fill in the order numbers in the search field. Note: The gap between each order number in the search field is 1 space bar (" "). Select the orders you would like to combine shipments and click "Merge orders for shipment". The system will direct you to create a shipment. Please select 1 recipient address for the merged order and click Confirm. After that kindly fill-in the sender address. Step 4: Book a shipment for the merged order. All products from multiple orders will be merged into 1 order now. Please kindly check the product information and click Next. Lastly, please select your preferred carrier and click "Ship". Related articles How to print a single label? How to authorize SHOPLINE store? [Hong Kong] SF Express - User Guide Precautions for Non-COD shipment execution How to print the packing slip?