[Malaysia] Setel Express - User Guide April 08, 2022 03:05 Updated Merchants in Malaysia are now able to execute shipment with Setel Express's logistic service without application or activation process. Setel Express is currently only available for domestic deliveries within Malaysia. This means that both your pickup address and your customer's delivery address must be in Malaysia. This article covers the below: Service introduction Shipment process Prohibited items Other shipment and returning notes MYR logistics options pricing & details Service introduction Parcel dimension restrictions Delivery time Delivery coverage L+W+H ≦ 135 cm Max weight 10 kgs Parcel will be delivered to customers in 3 days, starts from the day after Setel Express driver picks up parcels, delivery date will be adjusted if fall on non-working dates.ex: parcel been picked up on 2/10, will be delivered to customer within 2/11–2/13 Within Klang Valley and Johor Bahru For packaging guidelines and regulations please refer to the Setel Express Packaging Guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by Setel Express at the shipper's cost. Setel Express reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled. Shipment process Step 1: Create shipments Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”. for step by step instruction please refer to: A. How do I book for a shipment? Can I create shipments in bulk? B. How to create shipments in bulk? Please note: Order details will be sent from OneShip to Setel Express. Once the Setel Express system has created an order, the delivery status will be updated to "Created." You can now print out the label and wait for Setel Express to pick up the parcel. Same-day pickup is not currently supported. Next-day delivery (before midnight of the next day) is given to pick-up shipments, cut-off time at 6 PM. Please make sure the recipient phone number starts with 60XXXXXXXXX. Parcel size is a reference for Setel Express to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based Setel Express measures the actual weight in their distribution center. Step 2: Print out waybill and label parcel Select shipment by click on the "square-box" on the left side of OneShip Order No., choose to "Print Label" or "Print Labels in Bulk". for step by step instruction please refer to: A. How to print a single label? B. How to Create Multiple Labels at Once / Bulk Print Label? Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned. Step 3: Setel Express Driver Pickup A driver will come on the reserved date to pick up parcels and will contact you via phone. Prohibited items Please refer to Setel Express Prohibited items. Other shipment and returning notes Setel Express Customer Service Contact Info: Customer service web page: https://help.setel.com/topics/360001190812/report-a-problem Customer service email: firstname.lastname@example.org Shipment note: If your parcel is damaged, missing, or in other extreme cases while being delivered by Setel Express, Logistika will send a notification mail to sender for further action. If you have other question please contact OneShip for assistance. Setel Express will only be liable to up to RM 200 for each parcel delivered or up to the value of the delivered item, whichever is lower. Returning note: If parcel been delivered to customer 3 times but cannot reach them, parcel will be sent back to shipper with no extra charge. MYR logistics options pricing & details For promotion and price list, please refer to Setel Express Rate Card Please note: Net prices are 6% SST included. OneShip reserves the right to amend this price list at any time without prior notice. Related articles [Malaysia] BEST Inc. - User Guide [Malaysia] DHL eCommerce - User Guide [Malaysia] Ninjavan - User Guide [Malaysia] PosLaju - User Guide How to authorize SHOPLINE store?