[Thailand] Ninjavan - User guide March 23, 2023 08:41 Updated Merchants in Thailand are now able to execute shipment with Ninjavan's logistic service without application or activation process. Ninjavan is currently only available for domestic deliveries within Thailand. This means that both your pickup address and your customer's delivery address must be in Thailand. This article covers the below: Service introduction Shipment process Prohibited items Other shipment and returning notes TH logistics options pricing & details Service introduction Parcel dimension restrictions Delivery time Delivery coverage L+W+H ≦ 200 cm Max weight 30 kg (Length one side < 130 cm) Parcel will be delivered to customers in 1-2 days average, starts from the day after Ninjavan driver picks up parcel. Delivery date will be 365 days non-stop working. EX: Parcel been picked up on 2/10, will be delivered to customer within 2/11–2/12 All area For packaging guidelines and regulations please refer to Ninjavan Term & Conditions Parcels must be packaged according to Ninjavan's packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by Ninjavan at the shipper's cost. Ninjavan reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled. Shipment process Step 1: Create shipments Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”. for step by step instruction please refer to: A. How do I book for a shipment? Can I create shipments in bulk? B. How to create shipments in bulk? Please note: Order details will be sent from OneShip to Ninjavan. Once the Ninjavan system has created an order, the delivery status will be updated to "Created." You can now print out the label and wait for Flash to pick up the parcel. Same-day pickup is not currently supported. Parcel size is a reference for Ninjavan to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after Ninjavan measures the actual weight in their distribution center. Step 2: Print out waybill and label parcel Select shipment by click on the "square-box" on the left side of OneShip Order No., choose to "Print Label" or "Print Labels in Bulk". for step by step instruction please refer to: A. How to print a single label? B. How to Create Multiple Labels at Once / Bulk Print Label? Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned. Step 3: Ninjavan Driver Pickup A driver will come on the reserved date to pick up parcels and will contact you via phone. Prohibited items Please refer to Ninjavan Term & Conditions Other shipment and returning notes Ninjavan customer service contact info: Customer service web page: https://www.ninjavan.co/en-th/tracking Customer service information: 1) Wimaporn Maklamthong (Mind)Associate, Client Operations Supportmobile: 096-716-7360 , 02-026-3842email: wimaporn.m@ninjavan.co 2) Piyaphong Khaveudom (Nack) Senior Associate, Client Operations Supportmobile: 096 720 5735email: piyaphong.k@ninjavan.co3) Preeyarut Sirisamrarn (Noynoii)Senior Associate, Client Operations Supportmobile: 063 906 6858 02-026-3842 email: preeyarut.s@ninjavan.co Working Time: Monday to Sunday 09:00-18:00. Address: 101 True Digital Park, Pegasus Building, 5th Floor, Room 5-2A, Sukhumvit Road, BangChak, PhraKhanong, Bangkok 10260. Shipment note If your parcel is damaged, missing, or in other extreme cases while being delivered by Ninjavan, Ninjavan will send a notification mail to sender for further action. If you have other question please contact OneShip for assistance. Returning note If parcel has been delivered to customer 3 times but cannot reach them, parcel will be sent back to shipper with 50% charge from delivery fee. TH logistics options pricing & details Please note: Prices are subject to a 7% VAT. OneShip reserves the right to amend this price list at any time without prior notice. Related articles [Thailand] Kerry Express - User guide How to authorize SHOPLINE store? [Singapore] Ninjavan - User Guide [Thailand] Flash Express - User guide [Malaysia] Ninjavan - User Guide