[Vietnam] GHN - User Guide

Merchants in Vietnam are now able to execute shipment with GHN logistic service without application or activation process. GHN is currently only available for domestic deliveries within Vietnam. This means that both your pickup address and your customer's delivery address must be in Vietnam.

This article covers the below:

• Service introduction
• Shipment process
• Prohibited items
• Other shipment and returning notes 

Service introduction

• COD verify: Monday and Thursday in week
• Money transfer: Tuesday and Friday in week
• Maximum COD amount: 50.000.000 VND
• Maximum insurance amount: 5.000.000 VND
• Packaging guidelines please refer to GHN Official Document
• Complaint regulations please refer to GHN Official Document
• Provisions on indemnification refer to GHN Official Document

Note: Recipient may reject parcel if there is any signal of damage. In case, recipient decides to receive the parcel with signal of damage. The delivery note signed by the shipper & recipient is required for initiated complaints in the future (if any).

Shipment process

Step 1: Create shipments

Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”.

for step by step instruction please refer to:

A. How do I book for a shipment? Can I create shipments in bulk?

B. How to create shipments in bulk?

Please note:

• Pickup cut off time: 16:00. For orders created before 16:00, GHN will pickup the parcel before 17:00 on the same day. For orders created after 16:00 or on Sundays, GHN shall be deemed parcel of the next business day.
• Working date time: 8:00 – 18:00 from Monday to Saturday (except holidays and Tet holidays in accordance with the regulations of the State of Vietnam).
• The delivery fee will be charged based on parcel weight after GHN measures the actual weight in their distribution center.
  • Converted weight according to the formula: Converted weight (kg) = (Length(cm) x Width(cm) x Hight(cm)) / 5000
  • In case the charging volume is odd in kilogram, that odd kilogram (hereinafter temporarily referred to as "X") shall be rounded up as follows: “X” kg <0.5: shall be rounded to 0.5 kg,”X” kg> 0.5 kg: shall be rounded to 1 kg.

Step 2: Print out waybill and label parcel

Select shipment by click on the "square-box" on the left side of OneShip Order No., choose to "Print Label" or "Print Labels in Bulk".

for step by step instruction please refer to:

A. How to print a single label?

B. How to Create Multiple Labels at Once / Bulk Print Label?

Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned.

Step 3: GHN carrier pickup

Carrier will reach you via phone and pickup at sender’s address, or the parcel can be drop-off at GHN’s Hub.

Prohibited Items

Please refer to GHN Official Document for the list of prohibited items.

Other shipment and returning notes