[Malaysia] Line Clear - User Guide January 08, 2024 08:50 Updated Merchants in Malaysia are now able to execute shipment with Line Clear's shipping service. Line Clear is currently available for domestic deliveries within peninsular Malaysia only. This article covers:01 About Line Clear02 Service introduction03 Send your parcels04 Prohibited items05 Basic liability06 Pricing07 Others About Line Clear Line Clear Express is a fully integrated supply chain management specialist providing seamless, reliable and efficient delivery services across Malaysia. Line Clear Express owns over 15 hubs, 29 depots and 99 Pit Stops including several warehouses that are strategically located in Malaysia. Service introduction Line Clear offers the cold chain service through the OneShip platform to ship in Malaysia. Coverage Within Peninsular Malaysia Delivery duration 24 hours Max weight 38kg Max dimension Volumetric weight must not exceed 70cm x 50cm x 50cm Pick-up ✅ Pick-up time 16:00pm-19:00pm Drop-off Drop off locations Send your parcels 📦 Packaging guidelines Before being placed into the Line Clear box, parcels must be packaged by yourself according to the Line Clear Packaging Guideline or packaging video here. The Package Type on the label must clearly state either Freshbox or Fresh Polybox. Fresh box is a carton box for vegetables and fruits. Fresh Polybox is a Styrofoam box for seafood/frozen items. It is recommended to exclusively use dry ice and avoid using regular ice cubes. Line Clear reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labeled. 🚛 Pick up and drop off Pick-up at doors You can schedule pick up service 1 day in advance, Line Clear will arrange a driver to come on the reserved date within 4 pm to 7 pm to pick up parcels and will contact you via phone. There is no minimum number of parcels per pick up. Parcels booked before 2 pm will be picked up on the same day and booked after 2pm will be picked up the next business day. Self-drop off to given location You can drop-off your item at the nearest Line Clear Point. Please check the drop off locations and business hours. Prohibited items Please refer to the Line Clear Prohibited Items and note that delivery is NOT available for the items in the list. Do ensure that your parcels do not contain any of the items in list before shipping with Line Clear. Basic liability In the event of a lost or damaged shipment, where the courier is at fault, Line Clear provides compensation of a maximum amount of RM 200 per Parcel or the declared value of the Parcel, whichever is lower. Lost shipment If you have not received your parcel but the parcel status is completed, please notify us within 48 hours from the date of status completed. If Line Clear has already declared the item lost then we will proceed with compensation of the item. Damage shipment If your parcel is damaged, please kindly notify our team at email@example.com or on Live Chat within 48 hours from the date the item has been received. You should provide us with the document list below to help us further investigate this case. (i) Photos of the damaged contents and packaging (including inside and outside) (ii) a copy of the consignment note (iii) invoice of good 💰Pricing For price list, please refer to Line Clear Rate Card Volumetric weight must not exceed 70cm x 50cm x 50cm The shipping fee will be charged based on parcel weight after Line Clear measures the actual weight in their distribution center. OneShip reserves the right to amend this price list at any time without prior notice. Others Line Clear Customer Service Contact Info 🔗 https://lineclearexpress.com/faq ☎️ 016-501 5050 / 03-7890 3536 📧 firstname.lastname@example.org Related articles [Malaysia] BEST Inc. - User Guide [Malaysia] Poslaju - User Guide [Malaysia] DHL eCommerce - User Guide [Malaysia] Ninjavan - User Guide Step 1. Get to Know OneShip Comments 0 comments Please sign in to leave a comment.