Merchants in Malaysia are now able to execute shipment with Line Clear's shipping service on OneShip*. Line Clear is currently available for domestic deliveries within peninsular Malaysia only.

 *OneShip services shall be offered by Shopline (M) Sdn. Bhd., and these terms shall be governed by the law of Malaysia.

This article covers:
01 About Line Clear
02 Service introduction
03 Send your parcels
04 Prohibited items
05 Basic liability
06 Pricing
07 Others

About Line Clear

Line Clear Express is a fully integrated supply chain management specialist providing seamless, reliable and efficient delivery services across Malaysia. Line Clear Express owns over 15 hubs, 29 depots and 99 Pit Stops including several warehouses that are strategically located in Malaysia. 

Service introduction

OneShip offers the following Line Clear cold chain service through our platform to ship in Malaysia.

Send your parcels

📦 Packaging guidelines

Before being placed into the special box, parcels must be packaged by yourself according to the Packaging Guideline or packaging video here. The Package Type on the label must clearly state either Freshbox or Fresh Polybox.

• Fresh box is a carton box for vegetables and fruits. 
• Fresh Polybox is a Styrofoam box for seafood/frozen items. 

It is recommended to exclusively use dry ice and avoid using regular ice cubes. OneShip reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labeled.

🚛 Pick up and drop off

Pick-up at doors

You can schedule pick up service 1 day in advance, a driver will arrange a driver to come on the reserved date within 4 pm to 7 pm to pick up parcels and will contact you via phone. There is no minimum number of parcels per pick up.

Parcels booked before 2 pm will be picked up on the same day and booked after 2pm will be picked up the next business day. 

Self-drop off to given location

You can drop-off your item at the nearest Line Clear Point. Please check the drop off locations and business hours. 

Prohibited items

Please refer to the Prohibited Items  and note that delivery is NOT available for the items in the list. Do ensure that your parcels do not contain any of the items in list before shipping.

Basic liability

In the event of a lost or damaged shipment, where the courier is at fault, OneShip provides compensation of a maximum amount of RM 200 per Parcel or the declared value of the Parcel, whichever is lower.

Lost shipment

If you have not received your parcel but the parcel status is completed, please notify us within 48 hours from the date of status completed. If the item has already been declared lost then we will proceed with compensation of the item.

Damage shipment

If your parcel is damaged, please kindly notify our team at cs@oneship.io or on Live Chat within 48 hours from the date the item has been received. You should provide us with the document list below to help us further investigate this case. 

(i) Photos of the damaged contents and packaging (including inside and outside) 

(ii) a copy of the consignment note 

(iii) invoice of good

💰Pricing

For price list, please refer to Rate Card

• Volumetric weight must not exceed 70cm x 50cm x 50cm
• The shipping fee will be charged based on parcel weight after OneShip measures the actual weight in the distribution center.

OneShip reserves the right to amend this price list at any time without prior notice. 

Others

OneShip Customer Service Contact Info

🔗 cs@oneship.io or on Live Chat