[Malaysia] Flash Express - User Guide January 08, 2024 08:46 Updated Merchants in Malaysia are now able to execute shipment with Flash Express's shipping service. Flash Express is currently available for domestic deliveries. This article covers:01 About Flash02 Service introduction03 Send your parcels04 Prohibited items05 Basic liability06 Pricing07 Others About Flash Express Flash Express Malaysia is a subsidiary of Flash Group, the first start-up company to achieve unicorn status in Thailand. With the principle of “In Mind, In Delivery”, they are determined to provide fast, reliable and quality courier services to the customer with utmost responsibility and care. Service introduction Flash Express offers the following services through the OneShip platform to ship in Malaysia. Coverage Domestic Delivery duration WM to WM 1-3 days EM to EM 1-3 days WM to EM 3-5 days EM to WM 3-5 days Max weight 50kg Max dimension L+W+H ≦ 280 cm Pick-up ✅ Pick-up time 9:00 am - 17:00 pm Drop-off ❌ Online tracking ✅ Send your parcels 📦 Packaging guidelines Parcels must be packaged according to Flash Express Packaging Guidelines.Make sure your shipment has been packed or wrapped perfectly, securely and meets the safety features to protect the contents of the item during normal operation throughout the posting process. Flash Express reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labeled. 🚛 Pick-up at doors Flash will arrange for pickup within 48 hours of shipment creation (no appointment required).A driver will come to pick up your parcels between 9 am and 5 pm and will contact you by phone. No minimum number of parcels per pick up. Pickup is available on weekends and holidays. Prohibited items Please refer to the List of Prohibited Items and note that delivery is NOT available for the items in the list. Do ensure that your parcels do not contain any of the items in list before shipping with Flash Express. Basic liability In the event of a lost or damaged shipment, where the courier is at fault, Flash Express provides compensation of a maximum amount of RM 200 per Parcel or the declared value of the Parcel, whichever is lower. Lost shipment If you have not received your parcel but the parcel status is completed, please notify us within 7 days from the date of status completed. If Flash Express has already declared the item lost then Flash Express will proceed with compensation of the item. Damage shipment If your parcel is damaged, please kindly notify our team at email@example.com or on Live Chat within 7 days from the date the item has been received. You should provide us with the document list below to help us further investigate this case. (i) Photos of the damaged contents and packaging (including inside and outside) (ii) a copy of the consignment note (iii) invoice of good Pricing For price list, please refer to Flash Express Rate Card Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher.Volumetric Weight formula = (height x width x length)cm / 6000 The shipping fee will be charged based on parcel weight after Flash Express measures the actual weight in their distribution center. OneShip reserves the right to amend this price list at any time without prior notice. Others Flash Express Customer Service Contact Info 🔗 https://flashexpress.my/fle/faq ☎️ (01) 546 000 825 📮 firstname.lastname@example.org Related articles [Malaysia] Poslaju - User Guide [Malaysia] Line Clear - User Guide [Malaysia] UPS-User Guide [Malaysia] Skynet - User Guide [Malaysia] DHL eCommerce - User Guide Comments 0 comments Please sign in to leave a comment.