Merchants in Malaysia are now able to execute shipment with Flash Express's shipping service. Flash Express is currently available for domestic deliveries.

This article covers:
01 About Flash
02 Service introduction
03 Send your parcels
04 Prohibited items
05 Basic liability
06 Pricing
07 Others

About Flash Express

Flash Express Malaysia is a subsidiary of Flash Group, the first start-up company to achieve unicorn status in Thailand. With the principle of “In Mind, In Delivery”, they are determined to provide fast, reliable and quality courier services to the customer with utmost responsibility and care.

Service introduction

Flash Express offers the following services through the OneShip platform to ship in Malaysia.

Send your parcels

📦 Packaging guidelines

Parcels must be packaged according to Flash Express Packaging Guidelines.Make sure your shipment has been packed or wrapped perfectly, securely and meets the safety features to protect the contents of the item during normal operation throughout the posting process. 

Flash Express reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labeled.

🚛 Pick-up at doors

Flash will arrange for pickup within 48 hours of shipment creation (no appointment required).A driver will come to pick up your parcels between 9 am and 5 pm and will contact you by phone. 

• No minimum number of parcels per pick up. 
• Pickup is available on weekends and holidays.

Prohibited items

Please refer to the List of Prohibited Items and note that delivery is NOT available for the items in the list. Do ensure that your parcels do not contain any of the items in list before shipping with Flash Express.

Basic liability

In the event of a lost or damaged shipment, where the courier is at fault, Flash Express provides compensation of a maximum amount of RM 200 per Parcel or the declared value of the Parcel, whichever is lower.

Lost shipment

If you have not received your parcel but the parcel status is completed, please notify us within 7 days from the date of status completed. If Flash Express has already declared the item lost then Flash Express will proceed with compensation of the item.

Damage shipment

If your parcel is damaged, please kindly notify our team at cs@oneship.io or on Live Chat within 7 days from the date the item has been received. You should provide us with the document list below to help us further investigate this case. 

(i) Photos of the damaged contents and packaging (including inside and outside) 

(ii) a copy of the consignment note 

(iii) invoice of good

Pricing

For price list, please refer to Flash Express Rate Card

• Parcel weight will be determined by either actual or volumetric weight (VW), whichever is higher.Volumetric Weight formula = (height x width x length)cm / 6000.
• The shipping fee will be charged based on parcel weight after Flash Express measures the actual weight in their distribution center.

OneShip reserves the right to amend this price list at any time without prior notice. 

Others

Flash Express Customer Service Contact Info

🔗  https://flashexpress.my/fle/faq

☎️ (01) 546 000 825

📮 customerservice@flashexpress.my