[Malaysia] Flash Express - User Guide

Merchants in Malaysia are now able to execute shipment with Flash Express's logistic service without application or activation process. Flash Expressis available for domestic deliveries.

This article covers the below:

• Service introduction 
• Shipment process 
• Prohibited items 
• Other shipment and returning notes 
• MYR logistics options pricing & details 

Service introduction

For packaging guidelines and regulations please refer to the Flash Express Faq. 

Parcels must be packaged according to Flash Express's packaging guidelines. Items that are not appropriately packaged or labeled will be subject to relabelling and/or repackaging by Flash Express at the shipper's cost.

Flash Express reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labeled.

⭕️Note: The domestic delivery lead time as followed:

Klang Valley 1-3 Days

Outstation 3-5 Days

East Malaysia 3-7 Days

Shipment process

Step 1: Create shipments

Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”.

for step by step instruction please refer to:

1. How do I book for a shipment? Can I create shipments in bulk?
2. How to create shipments in bulk?

⭕️Please note:

1. Order details will be sent from OneShip to Flash Express. Once the Flash Express system has created an order, the delivery status will be updated to "Created." You can now print out the label and wait for Flash Express to pick up the parcel.
2. Same-day pickup is not currently supported.
3. Parcel size is a reference for Flash Express to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after Flash Express measures the actual weight in their distribution center.
4. For drop-off options, please refer to the Flash Express drop off location

Step 2: Print out waybill and label parcel

Select shipment by click on the "square-box" on the left side of OneShip Order No., choose to "Print Label" or "Print Labels in Bulk".

for step by step instruction please refer to:

1. How to print a single label?
2. How to Create Multiple Labels at Once / Bulk Print Label?

Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned.

Step 3: Flash Express Pick Up Booking

After “SHIPPED” the orders, please select the order and choose “Pick-up Service” and please fill in the total number of parcels for collection. 

Step 4: Flash Express Driver Pickup

A driver will come on the reserved date to pick up parcels and will contact you via phone.

Prohibited items

Please refer to Flash Express Faq.

Other shipment and returning notes

Flash Express Customer Service Contact Info:

Customer service web page: https://www.flashexpress.my/fle/contact-us

Customer service phone number: (01) 546 000 825

Customer service email: customerservice@flashexpress.my

Shipment note:

If your parcel is damaged, missing, or in other extreme cases while being delivered by Flash Express, Flash Express will send a notification mail to the sender for further action. If you have other questions please contact OneShip for assistance.

Returning note:

If parcel been delivered to customer 3 times but cannot reach them, parcel will be sent back to shipper with no extra charge.

MYR logistics options pricing & details

- For promotion and price list, please refer to Flash Express Rate Card

- COD remittance date varies from courier to courier, generally by 3rd week of the month.

- COD Fee: 3.00% on Parcel declared value. Maximum parcel value is RM7000 per COD domestic parcel

- The return surcharge is 100% of the standard delivery service fee.

⭕️Please note:

• Net prices are 6% SST included.
• OneShip reserves the right to amend this price list at any time without prior notice.