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[AU] CouriersPlease-User Guide

  • Updated

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Merchants in Australia are able to execute shipments with CouriersPlease for Australia domestic parcels. CouriersPlease can support drop-off and pickup services, and can provide home delivery in the last mile.

This article covers：
01 About CouriersPlease
02 Service introduction
03 Prohibited items

 

About CouriersPlease

Australian courier company. A subsidiary of Singapore Post.

CouriersPlease offers competitive prices, tailored and flexible delivery services, through 800-plus agile Franchise Partners.In addition, CouriersPlease has enhanced its delivery experience with an extensive network of over 2,200 Collection Points, allowing customers to collect their parcels at their own convenience.

 

Service introduction

CouriersPlease offers the following services through the OneShip platform to ship within Australia.

Domestic service

  • Service provided
    • Covers most of Australia within 3-5 days
    • Both ATL and signature service are available
  • Weight
    • Consignment is priced at the higher of dead weight and volumetric weight.
    • Items must not exceed the 25kg limit dead weight or 40 kg cubic weight
  • Available Suburbs
    • Make sure both your sender and recipient address are in the CouriersPlease latest Location Master before selecting domestic service.
    • You can only schedule 5 business days in advance,except weekends.
  • Domestic Insurance
    • Complimentary insurance up to AUD$1000
    • An excess fee of $100 per consignment is required
    • The consignment with ATL option is no longer covered by Insurance
    • Any claim for loss or damage must be made within 14 days of the ETA date or the delivery date. Please contact OneShip Team to register a claim.
    • More information please refer to CouriersPlease Domestic Insurance.

 

10/20+ pick ups

10/20+ pick ups is a promotion for merchants who need to use domestic services frequently. Using this service, You can enjoy discounts on Domestic service.

Please contact OneShip Merchant Success Team to enjoy special rate.

    • Service provided
      • Only ATL service is available.
      • 10+/20+ pick ups from any given location per day

 

Prohibited items

CouriersPlease can only transport a limited number of certain types of dangerous goods by road or rail through pre-approved EDI customers. Please read the information about dangerous goods.

Before you get started, please make sure that the parcels you are sending are compatible with the requirements.Please refer to CouriersPlease Domestic Service Information.



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