Merchants in Australia can execute shipments with Australia Post. With easy and convenient pickup and delivery options to suit your business, Australia Post’s Local Pickup & Delivery Services can help you deliver effectively and efficiently and deliver in a carbon-neutral way. 

This article covers :

• About Australia Post
• Service Introduction
• Australia Post Accounts
• Send your parcel
• Dangerous & prohibited items
• Claim & Customer Service Contact

About Australia Post

Australia Post, formally the Australian Postal Corporation, is a government business enterprise that provides reliable postal services in Australia, with an extensively connected shipping system within Australia and across the globe.

Service Introduction

Australia Post offers the following services through the OneShip platform to ship within Australia and to over 220 destinations and territories worldwide.

Express Post

When you need your domestic parcel to arrive tomorrow, you can send it with Express Post for trackable next-business-day delivery. Express Post is still the fastest way to deliver within Australia, although Australia Post can’t guarantee next-business-day delivery currently. 

The carrier aims to deliver:

• between 1 - 4 business days within the same state
• between 1 - 5 business days interstate (metro to metro)

Parcel Post

When you are considering economic domestic delivery, Parcel Post is your best choice. You can get customer orders delivered from 2+ business days with the cost-effective and trackable regular delivery service.

The carrier aims to deliver:

• between 2 - 5 business days within the same state
• between 3 - 6 business days interstate (metro to metro)

International Express

When sending urgent parcels globally, you can choose International Express for priority delivery. The carrier aims to deliver between 4 - 18 business days.

For which countries are currently accepting deliveries and get estimated delivery times for specific countries, you can see the international updates.

International Standard

International Standard is ideal for sending non-urgent parcels with tracking notifications.The carrier aims to deliver between 6 - 25 business days.

Australia Post Accounts

In order to enhance professional service, Australia Post provides two types of accounts.

MyPost Business 

An account and free online platform, ideal for small businesses

• No contract or eligibility criteria 
• Pickups for a fee
• Easy returns and collections for your customers 

eParcel Contract 

A contract account and online platform, ideal for established businesses

• For businesses that send 2,000+ domestic parcels a year 
• Competitive rates based on annual spend 
• More delivery, pick, and integration options 
• Free pickups 
• Easy returns and collections for your customers 
• Signature on delivery available for express post service and parcel post service

Before you start exploring Australia Post services through OneShip, visit how to integrate your Australia Post account for integration guidelines! 

Send your parcels

Packaging & Specifications

You can send parcels within the maximum size and weight. The size and weight determine your postage costs. 

Maximum parcel size and weight:

To ship your parcels effectively with damage, packaging your items appropriately is important. Here are some tips for your information.

• Protect your bendable item with rigid mailers or thick cardboard before packaging
• Wrap your fragile item in tissue paper or bubble wrap before packaging
• Choose the right packaging, not too large or small
• Use shredded paper or void filler to fill empty spaces
• Print your label correctly and clearly and place it on a flat surface

For tips on packing specific types of items, you can refer to the Packaging Guide.

Arrange the collection

Australia Post can help deliver your parcels by dropoff or pickup for your choice. 

• Dropoff
  • Lodge your parcels at one of 4,300+ Post Offices, 635+ Australia Post Parcel Lockers, or 15,500+ Street Posting Boxes.
• Pick up (will be available soon)
  • Same business day: Parcels booked before 1 pm will be picked up between 9 am and 4 pm on the same day. 
  • Next business day: Parcels booked before midnight will be picked up the next business day.
  • Note: Per pickup limits 100 parcels.

Dangerous & Prohibited Items

If you send prohibited goods or restricted goods, Australia Post may deal with your items, such as disposing of the parcels concerned. To avoid losses, It’s important you’re aware some substances can't be posted. Examples include:

• Flammable liquids like nail polish, paint, or perfume
• Flammable solids like safety matches or self-heating items such as instant meals, with packaging that contains a solid flammable substance that can self-combust
• Aerosols such as butane cigarette lighters
• Explosives like flares, fireworks, or ammunition
• Corrosives such as batteries

For security and compliance with the law, please carefully check the full list of Dangerous & Prohibited Items. 

Items sent overseas should be accepted by the customs department of the destination country. Use the International Post Guide to search customs rules by country.

Claim & Customer Service Contact

When your items are lost or damaged, you’re entitled to claim compensation from Australia Post up to $100. For delayed items, compensation is only available for Express Post service.

Requests for compensation must be lodged within:

• 6 months of the item being posted
• or 30 days of delivery, or the intended date of delivery, for International Courier or International Express items.

Compensation is not available for any items:

• with no proof of lodgement (for example, a postage or lodgement receipt or the tracking sticker found on certain prepaid satchels and envelopes); 
• which contain bank notes, bullion, or similar items;
• which contain any items or dangerous goods that are prohibited either by Australia Post or by the postal service of the destination country;
• which were not adequately packed; or
• where damage was not caused by Australia Post.

If you have any other questions, you can inquire or chat online at the Australia Post Help Center. Customer Service Hotlines are as follows: 

• In Australia: 13 POST (13 7678)
• From overseas: +61 3 8847 9045