Order and Shipment status instructions – OneShip

Merchants can view the order and shipment status to better control the progress of each order. This article introduces the order and shipment status, as well as the reason for failed shipment and how to re-ship.

A. Statuses In Order Management

Each shipment includes the two statuses as below ("Order Status" and "Shipment Status").

Order Status overview:

Status types	Status	Description
Order Status	Generated	The order had created on the store.
	Completed	Order had completed.
	Cancelled	Order had been canceled.
	Closed	Order had been closed by the merchant or failed to complete the transaction.
Payment Status	Unpaid	Order hasn't been paid.
	Paid	Order had been paid.
	Refunded	Order payment had been refunded.
Delivery Status	Pending to ship	Parcel has not yet to ship.
	Shipped	Parcel had been ship out (collected by the carrier).
	Received	Parcel has been signed and received.
	Returned	Parcel had been returned.

Shipment Status overview:

Pending	Order hasn't been executed the shipment.
Failed to ship	Order shipment execution failed (eg. merchants input wrong postcode and got rejected by 3PLs).
Processing	Order shipment had been executed and under system processing.
Pending to print	Shipment execution succeeds, but hasn't printed the shipping label.
Printed	Shipping label had been printed.
Shipped	Parcel had been collected by the carrier. If the carrier does not have "Collected" status, OneShip will use the next status as the trigger to update to this status.
Completed	Parcel had been signed and received.
Returned	Parcel had been rejected by the recipient/cannot deliver and returned.

B. Statuses in Shipment Management

Each shipment includes the two status as below ("Status" and "Label Status").

Status overview:

Cancelled	Auto-updated by system after merchant cancel the shipment.
Created	Order that hasn't been shipped.
Shipped	Auto-updated by system after merchant executes the shipment.
Completed	Parcel has been delivered and received.
Error	Something went wrong with the shipment so that it can not be shipped smoothly. Merchant needs to enter the shipments page to eliminate the error and re-execute shipment.
Returned	Parcel has been returned.
Returning	Parcel is on the way returning to its departure.
Picked up	Driver from the logistics channel has picked up the parcel.
Shipping	Driver is shipping the parcel.
Ready to deliver	Parcel has been shipped to recipient's city and is ready to deliver.
Delivering	Driver is delivering a parcel to the customer.
Rejected	Parcel has been rejected by the recipient.

Label Status overview:

Ungenerated	Label hasn't been generated yet.
Processing	Label is under generating (take up to 3 minutes). If success, the status will be "Unprinted". If failed, the status will be "Ungenerated".
Unprinted	Label has been generated but not printed yet.
Printed	Label has been printed.

C. Failed / Error

More about the error / cancelled shipments or re-ship, please refer to: FAQ about shipment changes