Order and Shipment status instructions March 17, 2022 06:55 Updated Merchants can view the order and shipment status to better control the progress of each order. This article introduces the order and shipment status, as well as the reason for failed shipment and how to re-ship. Order status Shipments status Failed / Error A. Statuses In Order Management Each shipment includes the two statuses as below ("Order Status" and "Shipment Status"). Order Status overview: Status types Status Description Order Status Generated The order had created on the store. Completed Order had completed. Cancelled Order had been canceled. Closed Order had been closed by the merchant or failed to complete the transaction. Payment Status Unpaid Order hasn't been paid. Paid Order had been paid. Refunded Order payment had been refunded. Delivery Status Pending to ship Parcel has not yet to ship. Shipped Parcel had been ship out (collected by the carrier). Received Parcel has been signed and received. Returned Parcel had been returned. Shipment Status overview: Pending Order hasn't been executed the shipment. Failed to ship Order shipment execution failed (eg. merchants input wrong postcode and got rejected by 3PLs). Processing Order shipment had been executed and under system processing. Pending to print Shipment execution succeeds, but hasn't printed the shipping label. Printed Shipping label had been printed. Shipped Parcel had been collected by the carrier. If the carrier does not have "Collected" status, OneShip will use the next status as the trigger to update to this status. Completed Parcel had been signed and received. Returned Parcel had been rejected by the recipient/cannot deliver and returned. B. Statuses in Shipment Management Each shipment includes the two status as below ("Status" and "Label Status"). Status overview: Cancelled Auto-updated by system after merchant cancel the shipment. Created Order that hasn't been shipped. Shipped Auto-updated by system after merchant executes the shipment. Completed Parcel has been delivered and received. Error Something went wrong with the shipment so that it can not be shipped smoothly. Merchant needs to enter the shipments page to eliminate the error and re-execute shipment. Returned Parcel has been returned. Returning Parcel is on the way returning to its departure. Picked up Driver from the logistics channel has picked up the parcel. Shipping Driver is shipping the parcel. Ready to deliver Parcel has been shipped to recipient's city and is ready to deliver. Delivering Driver is delivering a parcel to the customer. Rejected Parcel has been rejected by the recipient. Label Status overview: Ungenerated Label hasn't been generated yet. Processing Label is under generating (take up to 3 minutes). If success, the status will be "Unprinted". If failed, the status will be "Ungenerated". Unprinted Label has been generated but not printed yet. Printed Label has been printed. C. Failed / Error More about the error / cancelled shipments or re-ship, please refer to: FAQ about shipment changes Related articles Order Management instructions FAQ about shipment changes Differences between SHOPLINE order remarks & OneShip remarks Shipment Management instructions How to use "Auto-Merge Shipments" to ship orders