When you encounter problems with OneShip, you can get your answers from Help Center, or contact the OneShip support team for manual assistance via the following methods.

• Live Chat
• Feedback
• OneShip official Email

01 Live Chat

Step 1: Visit oneship.io and select the chat button on the bottom left of the webpage.

Step 2:  Click Send us a message and leave your inquiry, we will contact you as soon as possible and provide you with assistance.

02 Feedback

For issues related to system functions or operating procedures, it is recommended to report your questions via Feedback.

Step 1: Log in your OneShip portal, click on Feedback on the right side.

Step 2: Choose the feedback type (including Error Report and Suggest Improvements) according to your needs.

Step 3: Fill in the email address and describe operational error details.

Step 4: Click Start recording and repeat your steps to record the occurrence of the problem.

Step 5: Click to agree the data collection terms and click Submit. We will contact you as soon as possible and provide you with assistance. Please pay attention to your email notification.

03 OneShip official Email

You can send an Email to cs@oneship.io, we will contact you as soon as possible and provide you with assistance. Please pay attention to your email notification.

Please include the following information in your email:

1. Registered email address or phone number
2. Tracking number / Order number
3. Description of issue