Merchants in the United States are now able to execute shipment with USPS's logistics service. USPS is currently available for domestic deliveries.

This article covers :

01 About USPS

02 Service introduction

03 Send your parcels

04 Cancel your shipments

05 Prohibited items

06 Basic liability

07 Pricing

08 Others

About USPS

The United States Postal Service (USPS) is an independent agency of the executive branch of the United States federal government responsible for providing postal service in the United States, its insular areas, and its associated states.

The USPS retains the largest physical and logistical infrastructure of any non-military government institution and is the only delivery service that reaches every address in the United States. Capitalizing on its expertise in scheduling and high-volume sorting, USPS serves a vital role enabling digital commerce.

Service introduction

USPS offers the following services through the OneShip platform to ship in the United States.

Send your parcels

01 Prepare your packaging

Parcels must be packaged according to USPS Packaging Guidelines.

1. Use strong packaging with enough room to add cushioning for fragile items and to prevent items from shifting. 
2. Use enough 2-inch-wide packing tape to close and secure all seams. (But please don’t wrap your box in string, cord, or twine, which gets caught in USPS sorting equipment.)
3. Packages can’t be larger than 330 cm total length (the longest side) + girth (the distance around the package, perpendicular to the length).
4. If you’re reusing a box, make sure all old logos, barcodes, shipping labels, and addresses are covered or blacked out.

Please refer to Tips for Measuring Packages to measure the size and weight of your package accurately so you can avoid unexpected fees.

1. You’ll pay additional fees if you’re shipping a large, lightweight package or a nonstandard size.
2. If you give inaccurate dimensions and/or don’t pay the Dimensional weight rate (when it applies), you’ll pay a dimension-non compliance fee.

Additional Fees:

02 Self-drop off to given location

You can drop off your parcels from USPS locations. Before you use drop off service please call USPS to make arrangements.

Cancel your shipments

The shipments can be cancelled within 30 days of creation, but a handling fee will be required. The handling fee is 10% of the shipping fee.

Please note that shipments created more than 30 days ago cannot be cancelled, so the shipping fee will not be refunded.

Prohibited items

Please refer to the List of Prohibited Items and note that delivery is NOT available for the items in the list. Do ensure that your parcels do not contain any of the items in list before shipping with USPS.

Basic liability

In the event of a lost or damaged shipment, where the courier is at fault, USPS provides compensation of a maximum amount of $100 per Parcel or the declared value of the Parcel, whichever is lower.

Lost shipment

If you have not received your parcel but the parcel status is completed, please notify us within 30 days from the date of status completed. If USPS has already declared the item lost then we will proceed with compensation of the item.You should provide us with the document list below.

(i) Description of goods (Product Type,Product Name,Product name)

(ii) USPS confirmation report (provided by USPS after you submit a lost search to a nearby USPS location)

(iii) Commercial Invoice

Damage shipment

If your parcel is damaged, please kindly notify our team at cs@oneship.io or on Live Chat within 30 days from the date the item has been received. You should provide us with the document list below to help us further investigate this case. 

(i) Description of goods (Product Type,Product Name,Product name)

(ii) Photos of the damaged contents and packaging (including inside and outside) 

(iii) Commercial Invoice

Pricing

1. Parcel weight will be determined by either actual or Dimensional(DIM) weight, whichever is higher. DIM Weight Formula (kg) = (Height x Width x Length) cm / 6000.
2. The shipping fee will be charged based on parcel weight after USPS measures the actual and dimensional weight in their distribution center.
3. Special rates apply to shipments to military post offices (APO/FPO/DPO) or overseas U.S. territories. Please refer to Charging Rules on Designated Destination.

OneShip reserves the right to amend this price list at any time without prior notice. 

Others

USPS Customer Service Contact Info

Web page: https://www.usps.com/help/contact-us.htm

Hotline: 1-800-ASK-USPS® (1-800-275-8777)