Precautions for Non-COD shipment execution August 23, 2021 08:47 Updated OneShip provides shipping solutions for E-commerce merchants to manage shipments, book couriers, track parcels shipping status, and collect COD order payments. This article is for the precautions on executing shipment for Non-COD orders. 1. Precautions for Non-COD orders Please note that in OneShip shipping execution process, all orders synced from SHOPLINE will be regarded as COD or Non-COD based on the "Order COD settings". If the "Default settings" is chosen, unpaid order will be considered as COD, while paid order will be considered as Non-COD. For more information please refer: Store Management To ensure the accuracy of Non-COD paid order, please make sure the payment status is updated from "Unpaid" to "Paid" in the original platform before executing the shipment in OneShip. *Reference from SHOPLINE admin panel 2. Execute the shipment in OneShip A. Paid Non-COD order Once the payment status of Non-COD order is "Paid", the [Value-added service] shows "No value-added service" and the customer will not need to pay upon receiving the parcel. Note: You may manually edit the "Value-added service" option in OneShip. However, the change will not be linked back to the order details in original platform. B. Unpaid Non-COD order If the payment status of Non-COD order is "Unpaid", the [Value-added service] shows "Cash on Delivery" and the amount needs to be paid by customer upon receiving the parcel. Note: You may manually edit the "Value-added service" option in OneShip. However, the change will not be linked back to the order details in original platform. Note: You can manually change the Value-added service method (Cash on Delivery / No value-added service) before executing a single shipment, but not for bulk shipments. It is recommended to double check the payment status and payment method of each order. Related articles Store Management File complaint against courier service How OneShip charges? [Hong Kong] Zeek - User Guide How can I combine shipments from the same customer?