Precautions for Non-COD shipment execution

OneShip provides shipping solutions for E-commerce merchants to manage shipments, book couriers, track parcels shipping status, and collect COD order payments. This article is for the precautions on executing shipment for Non-COD orders. 

1. Precautions for Non-COD orders

Please note that in OneShip shipping execution process, all orders synced from SHOPLINE will be regarded as COD or Non-COD based on the "Order COD settings". If the "Default settings" is chosen, unpaid order will be considered as COD, while paid order will be considered as Non-COD.

For more information please refer: Store Management

To ensure the accuracy of Non-COD paid order, please make sure the payment status is updated from "Unpaid" to "Paid" in the original platform before executing the shipment in OneShip.

*Reference from SHOPLINE admin panel

2. Execute the shipment in OneShip

A. Paid Non-COD order

Once the payment status of Non-COD order is "Paid", the [Value-added service] shows "No value-added service" and the customer will not need to pay upon receiving the parcel.

Note: You may manually edit the "Value-added service" option in OneShip. However, the change will not be linked back to the order details in original platform.

B. Unpaid Non-COD order

If the payment status of Non-COD order is "Unpaid", the [Value-added service] shows "Cash on Delivery" and the amount needs to be paid by customer upon receiving the parcel.

Note: You may manually edit the "Value-added service" option in OneShip. However, the change will not be linked back to the order details in original platform.

Note: 

• You can manually change the Value-added service method (Cash on Delivery / No value-added service) before executing a single shipment, but not for bulk shipments. 

• It is recommended to double check the payment status and payment method of each order.