The delivery notifications sent out from your store combine the complete order information with clear delivery status, giving your customers the satisfaction of tracking their packages in real-time.

This article covers：
01 Applicable situations
02 Enable the store notifications
03 Frequently Asked Questions

Applicable situations

• Store authorization has been completed.
• Currently Only available for SHOPLINE and Shopify stores.

Enable the store notifications

Step 1: Log in to OneShiop portal, navigate to Settings > Your Stores, click Store Settings, then click Edit in the Order Sync.

Step2: Click Order status synchronize and select the OneShip delivery status you want to sync to your store.

Step 3: Select the delivery status you want to notify your customers. When the OneShip

delivery status is updated to the status you selected, OneShip will trigger your store to send a store notification email to your customers.

Do remember to click Completed to save your configuration.

Step4：Click Save in the lower right corner to save your store setting.

Step5：Turn on the notification button in your store.

If you are a SHOPLINE user, please skip this step.

If you are a Shopify user, please make sure the store notifications button is turned on.

1. Log in to the Shopify portal, navigate to Settings > Notifications.
2. Go to the Customer notifications page.
3. Turn on the shipping status notifications button in the Shipping updated section.

Frequently Asked Questions

I submitted the shipments but the package was not ready yet, but the email was sent telling my customer that the package has been shipped.

A tracking number will be generated and synced to your store once the shipment is successfully created. When your store's shipping information is completed or updated, a store notification will be sent.

In order to reduce complaints about long delays in delivery, please prepare the package as soon as possible after placing the shipment, and go to a nearby station to send the package or contact the driver to pick up the package.

The package is being delivered, why doesn’t my customer receive the notification？

• Recipient email address is required.
• The notification buttons on OneShip and your store should be turned on.
• Not all shipping statuses can be notified, as only certain statuses can be notified by the store, or some statuses cannot be updated by the carrier.