[Australia] OneShip x CouriersPlease-User Guide December 01, 2023 07:34 Updated Merchants in Australia are able to execute shipments with CouriersPlease for Australia domestic parcels on OneShip*. OneShip x CouriersPlease can support drop-off and pickup services, and can provide home delivery in the last mile. *OneShip services shall be offered by Shopline Australia Pty Ltd, and these terms shall be governed by the law of Australia. This article covers：01 About CouriersPlease02 Service introduction03 Prohibited items04 Basic liability05 Others About CouriersPlease Australian courier company. A subsidiary of Singapore Post. CouriersPlease offers competitive prices, tailored and flexible delivery services, through 800-plus agile Franchise Partners.In addition, CouriersPlease has enhanced its delivery experience with an extensive network of over 2,200 Collection Points, allowing customers to collect their parcels at their own convenience. Service introduction OneShip offers the following CouriersPlease services through our platform to ship within Australia. Domestic service Service provided Covers most of Australia within 3-5 days Both ATL and signature service are available Weight Consignment is priced at the higher of dead weight and volumetric weight. Items must not exceed the 25kg limit dead weight or 40 kg cubic weight Available Suburbs Make sure both your sender and recipient address are in the latest Location Master before selecting domestic service. You can only schedule 5 business days in advance,except weekends. Domestic Insurance Complimentary insurance up to AUD$1000 An excess fee of $100 per consignment is required The consignment with ATL option is no longer covered by Insurance Any claim for loss or damage must be made within 14 days of the ETA date or the delivery date. Please contact OneShip Team to register a claim. More information please refer to Domestic Insurance. 10/20+ pick ups 10/20+ pick ups is a promotion for merchants who need to use domestic services frequently. Using this service, You can enjoy discounts on Domestic service. Please contact OneShip Merchant Success Team to enjoy special rate. Service provided Only ATL service is available. 10+/20+ pick ups from any given location per day Prohibited items Only a limited number of certain types of dangerous goods by road or rail through pre-approved EDI customers can be transported. Please read the information about dangerous goods. Before you get started, please make sure that the parcels you are sending are compatible with the requirements.Please refer to Domestic Service Information. Basic liability Lost Shipment If your shipment is lost, please kindly notify our team at cs@oneship.io or on Live Chat within 7 days with the tracking number, description of the content, the delivery address, and invoice of shipment with the tracking number. Damaged Shipment If your parcel is damaged, please kindly notify our team at cs@oneship.io or on Live Chat within 7 days from the date the item has been received. Please provide the following supporting documents to expedite the process: Image of the physical label External image of the packaging Internal image of the packaging Image of the physical parcel and area of damage Invoice of shipment with tracking reference number If the claim is not made within duration or failing to provide above mentioned supporting documents, OneShip shall have no liability whatsoever and the claim will be considered null and void. Others OneShip Customer Service 🔗 cs@oneship.io or on Live Chat Related articles [Australia] OneShip x Sendle-User Guide [Malaysia] OneShip x Skynet - User Guide [Australia] OneShip x Australia Post - User Guide [Singapore] J&T Express - User Guide How to authorize SHOPLINE store?
