Merchants in Australia can execute shipments with Australia Post on OneShip*. With easy and convenient pickup and delivery options to suit your business, OneShip x Australia Post’s Local Pickup & Delivery Services can help you deliver effectively and efficiently and deliver in a carbon-neutral way.

*OneShip services shall be offered by Shopline Australia Pty Ltd, and these terms shall be governed by the law of Australia.

This article covers :
01 About Australia Post
02 Service Introduction
03 Australia Post Accounts
04 Send your parcels
05 Dangerous & prohibited items
06 Basic Liability
07 Others

About Australia Post

Australia Post, formally the Australian Postal Corporation, is a government business enterprise that provides reliable postal services in Australia, with an extensively connected shipping system within Australia and across the globe.

Service Introduction

OneShip offers the following Australia Post services through the our platform to ship within Australia and to over 220 destinations and territories worldwide.

Express Post

When you need your domestic parcel to arrive tomorrow, you can send it with Express Post for trackable next-business-day delivery. Express Post is still the fastest way to deliver within Australia, although Australia Post can’t guarantee next-business-day delivery currently.

The carrier aims to deliver:

between 1 - 4 business days within the same state
between 1 - 5 business days interstate (metro to metro)

Parcel Post

When you are considering economic domestic delivery, Parcel Post is your best choice. You can get customer orders delivered from 2+ business days with the cost-effective and trackable regular delivery service.

The carrier aims to deliver:

between 2 - 5 business days within the same state
between 3 - 6 business days interstate (metro to metro)

International Express

When sending urgent parcels globally, you can choose International Express for priority delivery. The carrier aims to deliver between 4 - 18 business days.

For which countries are currently accepting deliveries and get estimated delivery times for specific countries, you can see the international updates.

International Standard

International Standard is ideal for sending non-urgent parcels with tracking notifications.The carrier aims to deliver between 6 - 25 business days.

Australia Post Accounts

In order to enhance professional service, Australia Post provides two types of accounts.

MyPost Business

An account and free online platform, ideal for small businesses

No contract or eligibility criteria
Pickups for a fee
Easy returns and collections for your customers

eParcel Contract

A contract account and online platform, ideal for established businesses

For businesses that send 2,000+ domestic parcels a year
Competitive rates based on annual spend
More delivery, pick, and integration options
Free pickups
Easy returns and collections for your customers
Signature on delivery available for express post service and parcel post service

Before you start exploring Australia Post services through OneShip, visit how to integrate your Australia Post account for integration guidelines!

Send your parcels

Packaging & Specifications

You can send parcels within the maximum size and weight. The size and weight determine your postage costs.

Maximum parcel size and weight:

To ship your parcels effectively with damage, packaging your items appropriately is important. Here are some tips for your information.

Protect your bendable item with rigid mailers or thick cardboard before packaging
Wrap your fragile item in tissue paper or bubble wrap before packaging
Choose the right packaging, not too large or small
Use shredded paper or void filler to fill empty spaces
Print your label correctly and clearly and place it on a flat surface

For tips on packing specific types of items, you can refer to the Packaging Guide.

Arrange the collection

Australia Post can help deliver your parcels by dropoff or pickup for your choice.

Dropoff
- Lodge your parcels at one of 4,300+ Post Offices, 635+ Australia Post Parcel Lockers, or 15,500+ Street Posting Boxes.
Pick up (will be available soon)
- Same business day: Parcels booked before 1 pm will be picked up between 9 am and 4 pm on the same day.
- Next business day: Parcels booked before midnight will be picked up the next business day.
- Note: Per pickup limits 100 parcels.

Dangerous & Prohibited Items

If you send prohibited goods or restricted goods, OneShip may deal with your items, such as disposing of the parcels concerned. To avoid losses, It’s important you’re aware some substances can't be posted. Examples include:

Flammable liquids like nail polish, paint, or perfume
Flammable solids like safety matches or self-heating items such as instant meals, with packaging that contains a solid flammable substance that can self-combust
Aerosols such as butane cigarette lighters
Explosives like flares, fireworks, or ammunition
Corrosives such as batteries

For security and compliance with the law, please carefully check the full list of Dangerous & Prohibited Items.

Items sent overseas should be accepted by the customs department of the destination country. Use the International Post Guide to search customs rules by country.

Basic Liability

When your items are lost or damaged, you’re entitled to claim compensation from OneShip up to $100. For delayed items, compensation is only available for Express Post service.

Requests for compensation must be lodged within:

6 months of the item being posted
or 30 days of delivery, or the intended date of delivery, for International Courier or International Express items.

Compensation is not available for any items:

with no proof of lodgement (for example, a postage or lodgement receipt or the tracking sticker found on certain prepaid satchels and envelopes);
which contain bank notes, bullion, or similar items;
which contain any items or dangerous goods that are prohibited either by Australia Post or by the postal service of the destination country;
which were not adequately packed; or
where damage was not caused by Australia Post/OneShip.

Lost Shipment

If your shipment is lost, please kindly notify our team at cs@oneship.io or on Live Chat within 7 days with the tracking number, description of the content, the delivery address, and invoice of shipment with the tracking number.

Damaged Shipment

If your parcel is damaged, please kindly notify our team at cs@oneship.io or on Live Chat within 7 days from the date the item has been received.Please provide the following supporting documents to expedite the process:

Image of the physical label
External image of the packaging
Internal image of the packaging
Image of the physical parcel and area of damage
Invoice of shipment with tracking reference number

If the claim is not made within duration or failing to provide above mentioned supporting documents, OneShip shall have no liability whatsoever and the claim will be considered null and void.

Others

OneShip Customer Service

🔗 cs@oneship.io or on Live Chat