Global shipments with UPS are now available for parcels sent to 220+ countries & territories, with home delivery in the last mile and signature on delivery on OneShip*.

*OneShip services shall be offered by Shopline Australia Pty Ltd, and these terms shall be governed by the law of Australia.

This article covers:
01 About UPS
02 Service Introduction
03 Apply for UPS sub-account
04 Send Your Parcels
05 Prohibited items
06 Basic liability
07 Others

About UPS

UPS is a globally leading delivery company, establishing itself as a trusted and reliable provider of transportation solutions. With its customer-first approach, UPS operates in more than 220 countries and territories worldwide, delivering more than 24.3M parcels daily.

Service Introduction

💁‍♀️ Basic shipping services

OneShip offers efficient international UPS services on our platform.

Service	UPS Worldwide Express®	UPS Worldwide Express Saver®	UPS Worldwide Expedited®
Coverage	To the U.S., major cities in Canada, Europe and Asia, and selected areas in the Americas	To over 220 countries and territories worldwide	Within Asia, and from Asia to major business centers in Europe, and North and South America.
Delivery duration	1-3 business days Delivery by 3:00 pm to most areas	1-3 business days Delivery by the end of the day	3-5 business days Delivery by the end of the day
Max weight	70kg
Max dimension	Either one dimension shall not exceed 274cm L+(W+H)×2 ≦ 400cm
Pick-up	✅
Pick-up time	9:30-18:00
Drop-off	dropoff point
Online tracking	✅

👉Optional Value-added Services

Additional packaging service

An additional handling charge of AUD26 per package will apply to the following:

Any article that is not fully encased in corrugated cardboard, including but not limited to metal, wood, hard plastic, soft plastic (e.g. plastic bag) or expanded polystyrene foam (e.g. styrofoam)
Any cylindrical item, such as a barrel, drum, pail, or tyre, that is not fully encased in a corrugated cardboard shipping container
Any package with the longest side exceeding 122 cm or its second longest side exceeding 76 cm
Any package with an actual weight greater than 32 kg
Each package in a shipment where the average weight per package is greater than 32 kg and the weight for each package is not specified on the source document or the UPS automated shipping system used

Delivery Confirmation

You can choose Signature Required or Adult Signature Required services. For both, a signature before releasing the shipment and provides printed confirmation of delivery including the signature is required.

Signature Required service：AUD4.80 per package
Adult Signature Required service：AUD5.90 per package

Carbon Offset

Offset the climate impact of your shipping with UPS carbon neutral. When you select UPS carbon neutral during shipment preparation, offsets to mitigate the carbon (CO2) emissions associated with the transport of your shipment will be purchased.

Fee: AUD0.90 per package

Delivery to the Recipient's Address Only

Except for your requests, the parcel may not be re-routed, redirected, or delivered to an alternate address other than the recipient's address.

Fee: AUD2 per package

📌Apply for UPS sub-account

Before you start exploring UPS services through OneShip, visit How to create a UPS sub account for application guidelines.

Send Your Parcels

📦 Specifications and Packing

To make sure your parcels don’t get damaged during the despatch process, packaging your items appropriately is important.

Find a rigid box that has all its flaps intact and use strong shipping tape.
Wrap all items separately and use plenty of cushioning materials to protect your items.
Ensure that the label on the packaging has clear and correct delivery information.

For more advice on packaging specific types of items properly, Get Packaging Guidelines.

📍Note: Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher.Volumetric Weight formula = height (cm) x width(cm) x length(cm) / 5000

🚛 Pickup and Dropoff

Driver Pickup

🔵 Book the Pick-up Service after shipments are created.

Step 1：Select booked shipments and request for Pick-up Service.

Step 2：Select pickup date and Submit.

Step 3：View more appointment details in the Notification Center.

📍Notes:

Pickup is available from ⏰ 9:30 am to 18:00 pm, Monday through Friday, excluding holidays.
Same-day pickup needs to be requested by 12 noon
OneShip will collect all parcels with a single pick-up request

Dropoff

You can also drop off your items at a convenient drop-off location. Go find one that is near you.

Prohibited items

For security reasons and compliance with the law, OneShip may deal with your items, if you send prohibited goods or restricted goods, including but not limited to, disposing of the parcels. To avoid any losses, please carefully check the full list of prohibited or restricted items.

Furthermore, every country has different shipping restrictions. Look up country-specific shipping restrictions.

Basic liability

In the event of a lost or damaged shipment, where OneShip is at fault, you’re entitled to make a claim to OneShip.

A shipment is automatically protected against loss or damage up to AUD100.00 per shipment, or the declared value of the parcel, whichever is lower.
Shipments with a declared value above AUD100 are protected with a charge.You can purchase additional insurance against loss or damage at AUD2.30 for each additional AUD100 or fraction thereof.

Lost Shipment

If your shipment is lost, please kindly notify our team at cs@oneship.io or on Live Chat within 7 days with the tracking number, description of the content, the delivery address, and invoice of shipment with the tracking number.

Damaged Shipment

If your parcel is damaged, please kindly notify our team at cs@oneship.io or on Live Chat within 7 days from the date the item has been received. Please provide the following supporting documents to expedite the process:

Image of the physical label
External image of the packaging
Internal image of the packaging
Image of the physical parcel and area of damage
Invoice of shipment with tracking reference number

If the claim is not made within duration or failing to provide above mentioned supporting documents, OneShip shall have no liability whatsoever and the claim will be considered null and void.

Others

OneShip Customer Service

🔗 cs@oneship.io or on Live Chat