[Australia] Express Worldwide(DHL) - User Guide

Merchants in Australia are now able to execute international shipments with DHL Express on OneShip*.

This article covers:
01 About DHL Express
02 Service Introduction
03 Send Your Parcels
04 Prohibited items
05 Basic liability
06 Others

About DHL Express

DHL Express is the undisputed global leader in international express shipping, leveraging its unrivaled global expertise and Customs know-how to keep the shipments moving swiftly – providing door-to-door expedited shipment delivery on the next possible business day.

Service Introduction

DHL offers efficient DHL Express Worldwide services on our platform.

Send Your Parcels

📄 Document preparation

(i) Complete the item information

Item name, product weight, country of origin, HS code and unit price in English are required.

(ii) Download the invoice

Step1: Upload your own invoice when creating shipments (If you don’t have an invoice, OneShip will automatically generate the invoice based on the item information).

Step2: Click Print invoice and print the paper invoice.

Step3: Place the invoice into the package when packaging.

(iii) Provide your Tax ID

It is recommended to provide your Tax ID when creating shipments, which can speed up customs clearance and prevent unnecessary import fees.Your IOSS Number, VOEC Number, or PVA Number are referred to as a Tax ID.

• IOSS (Import One Stop Shop) Number is used when shipping to EU destinations
• PVA (Postponed VAT Accounting) Number is used when shipping to the United Kingdom or Northern Ireland
• VOEC (VAT On E-Commerce) Number is used when shipping to Norway

Furthermore, EORI(Economic Operator Registration and Identification) Number is required when shipping to the EU, Norway and Switzerland.

📦 Packaging guidelines

Parcels must be packaged according to Packing with care.Make sure your shipment has been packed or wrapped perfectly, securely and meets the safety features to protect the contents of the item during normal operation throughout the posting process. 

DHL reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labeled.

📍Note: Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. Volumetric Weight formula = height (cm) x width(cm) x length(cm) / 5000

🚛 Pickup and Dropoff

Driver Pickup

You can schedule pick up service 5 days in advance, a driver will come on the reserved date within 9:30 am to 18:00 pm to pick up parcels and will contact you via phone.

Dropoff

You can also drop off your parcels at a convenient dropoff Point. Please check the Drop off locations and business hours. 

Prohibited items

For security reasons and compliance with the law, DHL may deal with your items, if you send prohibited goods or restricted goods, including but not limited to, disposing of the parcels. To avoid any losses, please carefully check the full list of prohibited or restricted items.

Furthermore, every country has different shipping restrictions. Please check before you ship!

Basic liability

DHL's liability is strictly limited to direct loss and damage to a Shipment only and to the per kilogram limits (the lower of ①the declared value or ② $US 30.00 per kilogram).

It is optional for you to purchase shipment insurance to cover the full value of the shipment.You will need to pay an insurance premium of AUD 25 or 2.50% of the shipment value (if higher).

Lost Shipment

If your shipment is lost, please kindly notify our team at cs@oneship.io or on Live Chat within 7 days with the tracking number, description of the content, the delivery address, and invoice of shipment with the tracking number.

Damaged Shipment

If your parcel is damaged, please kindly notify our team at cs@oneship.io or on Live Chat within 48 hours from the date the parcel has been received. Please provide the following supporting documents to expedite the process:

• Image of the physical label
• External image of the packaging
• Internal image of the packaging
• Image of the physical parcel and area of damage
• Invoice of shipment with tracking number

If the claim is not made within duration or failing to provide above mentioned supporting documents, DHL shall have no liability whatsoever and the claim will be considered null and void.

Others

OneShip Customer Service

🔗 cs@oneship.io or on Live Chat