[Australia]Express Worldwide(DHL) - User Guide January 30, 2024 02:00 Updated Merchants in Australia are now able to execute international shipments with DHL Express on OneShip*. This article covers:01 About DHL Express02 Service Introduction03 Send Your Parcels04 Prohibited items05 Basic liability06 Others About DHL Express DHL Express is the undisputed global leader in international express shipping, leveraging its unrivaled global expertise and Customs know-how to keep the shipments moving swiftly – providing door-to-door expedited shipment delivery on the next possible business day. Service Introduction DHL offers efficient DHL Express Worldwide services on our platform. Service DHL EXPRESS WORLDWIDE Coverage 220+ countries and territories Delivery duration 3-5 business days Delivery by the end of the next possible business day Max weight 70kg Max dimension Volumetric weight must not exceed 120 x 80 x 80cm Pick-up ✅ Pick-up time 9:30-18:00（Monday-Friday） Drop-off DHL Express Point Online tracking ✅ Send Your Parcels 📄 Document preparation (i) Complete the item information Item name, product weight, country of origin, HS code and unit price in English are required. (ii) Download the invoice Step1: Upload your own invoice when creating shipments (If you don’t have an invoice, OneShip will automatically generate the invoice based on the item information). Step2: Click Print invoice and print the paper invoice. Step3: Place the invoice into the package when packaging. (iii) Provide your Tax ID It is recommended to provide your Tax ID when creating shipments, which can speed up customs clearance and prevent unnecessary import fees.Your IOSS Number, VOEC Number, or PVA Number are referred to as a Tax ID. IOSS (Import One Stop Shop) Number is used when shipping to EU destinations PVA (Postponed VAT Accounting) Number is used when shipping to the United Kingdom or Northern Ireland VOEC (VAT On E-Commerce) Number is used when shipping to Norway Furthermore, EORI(Economic Operator Registration and Identification) Number is required when shipping to the EU, Norway and Switzerland. 📦 Packaging guidelines Parcels must be packaged according to Packing with care.Make sure your shipment has been packed or wrapped perfectly, securely and meets the safety features to protect the contents of the item during normal operation throughout the posting process. DHL reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labeled. 📍Note: Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. Volumetric Weight formula = height (cm) x width(cm) x length(cm) / 5000 🚛 Pickup and Dropoff Driver Pickup You can schedule pick up service 5 days in advance, a driver will come on the reserved date within 9:30 am to 18:00 pm to pick up parcels and will contact you via phone. Dropoff You can also drop off your parcels at a convenient dropoff Point. Please check the Drop off locations and business hours. Prohibited items For security reasons and compliance with the law, DHL may deal with your items, if you send prohibited goods or restricted goods, including but not limited to, disposing of the parcels. To avoid any losses, please carefully check the full list of prohibited or restricted items. Furthermore, every country has different shipping restrictions. Please check before you ship! Basic liability DHL's liability is strictly limited to direct loss and damage to a Shipment only and to the per kilogram limits (the lower of ①the declared value or ② $US 30.00 per kilogram). It is optional for you to purchase shipment insurance to cover the full value of the shipment.You will need to pay an insurance premium of AUD 25 or 2.50% of the shipment value (if higher). Lost Shipment If your shipment is lost, please kindly notify our team at firstname.lastname@example.org or on Live Chat within 7 days with the tracking number, description of the content, the delivery address, and invoice of shipment with the tracking number. Damaged Shipment If your parcel is damaged, please kindly notify our team at email@example.com or on Live Chat within 48 hours from the date the parcel has been received. Please provide the following supporting documents to expedite the process: Image of the physical label External image of the packaging Internal image of the packaging Image of the physical parcel and area of damage Invoice of shipment with tracking number If the claim is not made within duration or failing to provide above mentioned supporting documents, DHL shall have no liability whatsoever and the claim will be considered null and void. Others OneShip Customer Service 🔗 firstname.lastname@example.org or on Live Chat Related articles [Singapore] J&T Express Return - User Guide SF International Introduction and Application [Malaysia] Lalamove-User Guide [Australia] UPS-User Guide Alfred24 Local Logistics Introduction and Application Comments 0 comments Please sign in to leave a comment.