This article will covers:

01 What is shipping fee adjustment

02 Shipping fee will be adjusted under what circumstances

03 When will the shipping fee be adjusted

01 What is shipping fee adjustment

When the shipping fee you prepaid is lower than the actual shipping fee billed by the carrier, OneShip will deduct the fee from your wallet to correct the actual shipping fee you should pay.

02 Shipping fee will be adjusted under what circumstances

Shipping fee adjustment only applies to prepaid accounts. Shipping fee is adjusted when there is a cost discrepancy, including but not limited to the following:

• The weight and dimensions you provide when creating the shipment are less than the weight and dimensions measured by the carrier.
• Handling fees for exceeding free deliveries.
• Additional fees for delivery to remote addresses
• The return fee incurred by the return of the package.
• Duties and taxes incurred during customs clearance, etc.
• Fuel surcharge

03 When will the shipping fee be adjusted

The time for shipping fee adjustment depends on the time when OneShip confirms the final charge. Some shipments may be adjusted within a week after the packages are shipped, while some shipments may be adjusted within 1-2 months after the packages are shipped.

OneShip will complete the shipping fee adjustment at the end of the second month after the package is shipped. After the adjustment is completed, you will receive a notice of adjustment in the Notification Center in the upper right corner.

You can view the details in your OneShip wallet.

Click Billing History > Filter, select Transaction Type > Shipping Fee Difference and Account Adjustment to view the details.