01 How much shipping fee should I pay?

OneShip will charge you the shipping fee based on the carrier's bill.

• When you are a postpaid user, please refer to the bill issued by OneShip.
• When you are a prepaid user, an estimated shipping fee will be calculated based on the weight and dimensions you provide when creating the shipment, and will be deducted from your wallet. If the estimated shipping fee is lower than the actual fee of the carrier's bill, OneShip will charge you the remaining fee. The shipping fee you need to pay = prepaid shipping fee + shipping fee difference.

02 OneShip overcharged me for shipping, what should I do?

If you have a dispute about the shipping fee charged by OneShip, please provide the following information to OneShip within 7 days of receiving the bill issued by OneShip/ the notice of shipping fee adjustment for further verification.

1) Tracking number

2) Date of shipment

3) Photo of weight measurement

4) Photo of length, width and height measurement

🕹Please refer to the following measurement photos:

Weight:

Length:

Width:

Height:

Once a dispute is received, OneShip will review it and respond within 15-20 business days.

03 How can I get the overcharged shipping fee back?

After confirming the shipping fee dispute result, OneShip will complete the refund of the shipping fee within 7-15 business days.

• If you are a postpaid merchant, OneShip will issue you a credit note, which can be used to deduct the shipping feet from the next month's bill.
• If you are a prepaid merchant, the shipping fee will be refunded to your OneShip wallet, and you can view the record with the transaction type of Account Adjustment.