[Singapore] Shopee Express（SPX Express）- User Guide

Merchants in Singapore can now use Shopee Express（SPX Express） for domestic shipping via OneShip 🎉

This article includes the following: 
01 About Shopee Express 
02 Service Introduction 
03 Sending Parcels 
04 Prohibited Items 
05 Compensation Policy

About Shopee Express

Shopee, one of Southeast Asia's leading e-commerce platforms, was founded in Singapore in 2015 and has since expanded across 7 markets, offering merchants a seamless platform to sell, fulfill, and deliver orders to millions of consumers region-wide.

Service Introduction

No Shopee account registration is required to use the efficient Shopee Express service on our platform.

Sending Parcels 

📦 Packaging Guidelines

Please pack your parcels properly according to the Shopee Express packaging guidelines. Use suitable boxes/bags and filling materials, and add sufficient cushioning materials to avoid damage during transportation. Lastly, attach a clear and correct shipping label to the outer packaging.

📌Shopee reserves the right to reject any parcel with improper packaging or incorrect shipping labels.

🌟 Oversized & Irregular Parcel Notes

Please ensure that each parcel falls within the standard size range. If you need to send oversized items, please contact the OneShip team via Live Chat for confirmation. An additional handling fee of SGD 30 will be charged per parcel. 

Irregularly shaped items are not accepted. If you need to ship such items, please contact the OneShip team via Live Chat for confirmation. An additional handling fee of SGD 30 will be charged per parcel.

🚛 Pickup Service

Doorstep Pickup

You may schedule a pickup service 3–5 days in advance. The driver will arrive between 9:30 AM and 6:00 PM on the scheduled pickup date and will contact you via phone in advance.

❌ Prohibited Items

Please refer to the Shopee Express prohibited items list and note that the items listed are not within the delivery scope of Shopee Express. Before using Shopee Express, please ensure that your parcel does not contain any prohibited items.

Compensation Policy

If goods are lost or damaged due to the courier company's negligence, Shopee will bear the corresponding responsibility, with a maximum compensation amount of SGD 200.

Lost Parcels

If your parcel is lost, please contact us within 7 days from the date the status changes to “Completed” and provide the following information for investigation. If Shopee confirms that the parcel is lost, compensation will be provided.。

(i) Tracking number 
(ii) Description of parcel contents 
(iii) Recipient address 
(iv) Invoice for the goods with the tracking number

Damaged Parcels

If your parcel is damaged, please notify us within 48 hours of receiving the parcel via cs@oneship.io or Live Chat. Please provide the following documents to assist us in further investigation: 
(i) Photos of the damaged item and packaging (including inner and outer packaging) 
(ii) Copy of the consignment note 
(iii) Invoice for the goods

📌If claims are not submitted within the specified timeframe or if the required supporting documents are not provided, Shopee will not bear any responsibility and the claim will be deemed invalid.

Rate Sheet

For promotions and pricing details, please refer to the Shopee shipping rate.

Shopee charges shipping fees based on the actual parcel weight. 

📌OneShip reserves the right to amend this rate sheet at any time without prior notice.