J&T Express provides return service with paperless pick-up which makes the return process as effortless as possible.

This article covers:
01 Service introduction
02 Return the parcels
03 Packaging guidelines
04 Prohibited items
05 Pricing
06 Others

Service introduction

• Singapore islandwide exclude restricted areas
• 1-2 working days upon collection
• Complimentary Door-to-door pick-up and delivery
• No AWB printing needed
• Maximum weight is 60kg
• L+W+H=300cm

Return the parcels

Step1: Create returns

You can select the shipment to create a return on Shipments page or manually create a return on Returns Page.

Please refer to How to create returns?

Step2: Prepare the parcel

Write the tracking number(JTRTxxxxxxx) along with receiver name and receiver contact number with permanent Ink on the parcel.Just make sure the written details on the parcel are clear and readable.

Step3: Pick up

A driver will come on the reserved date within 9am to 9pm and enter the tracking number into driver apps as proof of collection.

Packaging guidelines

Parcels must be packaged according to J&T's packaging guidelines. Items that are not appropriately packaged or labeled will be subject to relabelling and/or repackaging by J&T at the shipper's cost.

Prohibited Items

Please refer to J&T Express Packaging Guideline for the list of prohibited items.

Pricing

• For promotion and price list, please refer to J&T Rate Card.
• Shipment rates will be based on either actual or volumetric weight whichever is higher and is subject to prevailing GST. Volumetric weight is calculated as (Length x Width x Height) in cm / 5000.
• Cash on Delivery (COD) – $1.00 or 2.5%, whichever is greater, per COD request (Only available for 1-Day Delivery Service)
• OneShip reserves the right to amend this price list at any time without prior notice. 

Others

J&T Express Contact Info

Customer service web page: https://www.jtexpress.sg/contact-us

Customer service email: cs.sg@jtexpress.sg

Customer service phone number: (+65) 6939 6399

Returning note

After 3 failed delivery attempts, a parcel will be returned back to the shipper. A shipping fee will be charged to the shipper as a completed delivery.