Merchants are now able to execute shipments with YunExpress logistic service without application or activation process. YunExpress is currently only available for cross-border parcels to certain locations (refer to Delivery duration).

This article covers:

01 Service introduction

02 Send your parcels

03 Prohibited items

04 Basic liability

05 Pricing

06 Others

Service introduction

YunExpress offers the following services through OneShip platform to ship in Singapore.

Send your parcels

Step 1: Create shipments

Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”.

for step by step instruction please refer to:

A. How do I book for a shipment? Can I create shipments in bulk?

B. How to create shipments in bulk?

Please note:

1. Order details will be sent from OneShip to YunExpress. Once the YunExpress system has created an order, the delivery status will be updated to "Created." You can now print out the label and wait for YunExpress to pick up the parcel.
2. Same-day pickup is not currently supported.
3. Parcel size is a reference for YunExpress to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after YunExpress measures the actual weight in their distribution center.

Step 2: Print out waybill and label parcel

Select shipment by clicking on the "square-box" on the left side of OneShip Order No., choose "Print Label" or "Print Labels in Bulk".

for step by step instruction please refer to:

A. How to print a single label?

B. How to Create Multiple Labels at Once / Bulk Print Label?

Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6 Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned.

Step 3: Pack your parcels

Please ensure that your parcel size is within the standard size range. If you want to send an oversized item, please contact the OneShip team via live chat for confirmation. An additional handling fee of SGD30/per shipment will be charged.

Special-shaped items are not accepted. If you want to send them, please contact the OneShip team via live chat for confirmation. An additional handling fee of SGD30/per shipment will be charged.

Make sure your shipment has been packed or wrapped perfectly during normal operation throughout the posting process. Packing your shipments with appropriate materials in the right way will help ensure they arrive safely and stay intact. 

YunExpress reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labeled.

Step 4: YunExpress Driver Pickup

A driver will come on the reserved date to pick up parcels and will contact you via phone.

Prohibited Items

• Credit cards or ATM cards
• Human or animal remains religious artifacts
• Firearms or swords
• Living things
• Poisonous or toxic substances
• Examination certificates, passports, and insurance documents that cannot be reproduced
• Written drafts, original films, tapes, and film material that cannot be reproduced.
• Flammable, ignitable, or volatile items such as fireworks, kerosene, gas canisters or paint thinner
• Cash, cheques, bills, stocks and other marketable securities
• Perishable items such as vegetables, fruits, etc.

Basic Liability

In the event of a lost or damaged shipment, where the courier is at fault, YunExpress provides compensation of a maximum amount of SGD 35 per parcel or the declared value of the Parcel, whichever is lower.

Lost shipment

If you have not received your parcel but the parcel status is completed, please notify us at cs@oneship.io or on Live Chat within 48 hours from the date of status completed. If YunExpress has already declared the item lost, we will proceed with compensation of the parcel.

Damage shipment

If your parcel is damaged, please kindly notify our team at cs@oneship.io or on Live Chat within seven (7) days from the date the item has been received. You should provide us with the document list below to help us further investigate this case. 

1. Image of the physical label
2. External image of the packaging
3. Internal image of the packaging
4. Image of the physical parcel and area of damage
5. Invoice of shipment with tracking number

If your claim is not made within duration or failing to provide above mentioned supporting documents, We shall have no liability whatsoever and the claim will be considered null and void.

Pricing

• For promotion and price list, please refer to YunExpress Rate Card
• Shipment rate is based on actual weight and is subject to prevailing GST.
• OneShip reserves the right to amend this price list at any time without prior notice. 

Others

YunExpress Customer Service Contact Info:

🔗 https://https://www.yunexpress.com/contact

📮 info@yunexpress.com