[Singapore] J&T Express - User Guide April 08, 2022 03:07 Updated Merchants in Singapore are now able to execute shipment with J&T Express's logistic service without application or activation process. J&T Express offers both domestic and international shipping. This article covers the below: Service introduction Shipment process Prohibited items Other shipment and returning notes Logistics options pricing & details Service introduction Parcel dimension restrictions Delivery time Delivery coverage L+W+H ≦ 300 cm Max weight 30 kg J&T Express offer same day delivery, next day delivery and 1-3 days standard delivery within Singapore. As well, international delivery is available upon request. For standard delivery, parcel will be delivered to customers in 3 days, starts from the day after J&T driver picks up parcels. Delivery date will be adjusted if fall on non-working dates. EX: Parcel been picked up on 2/10, will be delivered to customer within 2/11–2/13. All area Note: For packages above 30kg, every additional KG will be charged at $0.50 per KG. Cash on Delivery (COD) – S$2.00 per COD request. For packaging guidelines and regulations please refer to the J&T Express Packaging Guideline Parcels must be packaged according to J&T's packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by J&T at the shipper's cost. J&T Express reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled. Shipment process Step 1: Create shipments Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”. for step by step instruction please refer to: A. How do I book for a shipment? Can I create shipments in bulk? B. How to create shipments in bulk? Please note: Order details will be sent from OneShip to J&T. Once the J&T system has created an order, the delivery status will be updated to "Created." You can now print out the label and wait for J&T to pick up the parcel. Order Submission Cut-off timing: 16:00 Monday to Friday Delivery Hours: 09:00 - 22:00 Monday to Sunday Same-day pickup is not currently supported. Parcel size is a reference for J&T to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after J&T measures the actual weight in their distribution center. Step 2: Print out waybill and label parcel Select shipment by click on the "square-box" on the left side of OneShip Order No., choose to "Print Label" or "Print Labels in Bulk". for step by step instruction please refer to: A. How to print a single label? B. How to Create Multiple Labels at Once / Bulk Print Label? Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned. Step 3: J&T Express Driver Pickup A driver will come on the reserved date to pick up parcels and will contact you via phone. Prohibited Items Please refer to J&T Express Packaging Guideline for the list of prohibited items. Other shipment and returning notes J&T Express Customer Service Contact Info: Customer service web page: https://www.jtexpress.sg/contact-us Customer service email: email@example.com Customer service phone number: (+65) 6939 6399 Returning note: After 3 failed delivery attempts, a parcel will be returned back to the shipper. A delivery fee will be charged to the shipper as a completed delivery. Logistics options pricing & details For promotion and price list, please refer to J&T Rate Card Shipment rate is based on actual weight and is subject to prevailing GST. OneShip reserves the right to amend this price list at any time without prior notice. Related articles [Singapore] Ninjavan - User Guide [Singapore] Janio - User Guide How to authorize SHOPLINE store? [Singapore] SingPost - User Guide How to top-up credits for your OneShip wallet?