[Singapore] SingPost - User Guide

Merchants in Singapore are now able to execute shipment with SingPost's logistic service without application or activation process. SingPost offers domestic and international shipping (coming soon).

This article covers the below:

• Service introduction 

• Basic Liabilities

• Shipment process 
• Prohibited items 
• Other shipment and returning notes 
• Logistics options pricing & details

Service introduction

Note:

• Maximum weight limit of parcels is up to 30kg.
• Cash on Delivery (COD) is not supported.
• For collection volume above 200 per day, please inform SingPost one working day in advance.
• SingPost does not support cancellations after placing an order.

For packaging guidelines and regulations please refer to the SingPost Mailing & Packaging Guideline.

Parcels must be packaged according to SingPost's packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by SingPost at the shipper's cost.

SingPost reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled.

Basic Liabilities

1. Image of the physical label
2. External image of the packaging
3. Internal image of the packaging
4. Image of the physical parcel and area of damage
5. Invoice of shipment with tracking reference number.

Shipment process

Step 1: Create shipments

Go to [Shipments] > “Order Management”, select the orders to “Ship” or “Bulk Execute Shipment”.

Please note:

1. Order details will be sent from OneShip to SingPost. Once the SingPost system has created an order, the delivery status will be updated to "Created." You can now print out the label and wait for SingPost to pick up the parcel.
2. Order Submission Cut-off timing: 16:00 Monday to Friday
3. Delivery Hours: 09:00 - 18:00 Monday to Friday, 09:00 - 12:30 on Saturdays (excluding Sundays & Public Holidays)
4. Same-day pickup is not currently supported.
5. Parcel size is a reference for SingPost to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after SingPost measures the actual weight in their distribution center.

Step 2: Print out waybill and label parcel

Select shipment by clicking on the "square-box" on the left side of OneShip Order No., choose "Print Label" or "Print Labels in Bulk".

for step by step instruction please refer to:

A. How to print a single label?

B. How to Create Multiple Labels at Once / Bulk Print Label?

Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned.

 Step 3: SingPost Driver Pickup

A driver will come on the reserved date to pick up parcels and will contact you via phone.

Prohibited Items

Please refer to SingPost General Prohibitions and Dangerous Goods Guide for the list of prohibited items.

Other shipment and returning notes

SingPost Customer Service Contact Info:

Customer service web page: https://www.singpost.com/contact-us

Customer service phone number: (+65) 6222 5777

Returning note:

After 2 failed delivery attempts, the parcel will be returned back to the shipper. A delivery fee will be charged to the shipper as a completed delivery.

Logistics options pricing & details

• For promotion and price list, please refer to SingPost Rate Card
• Based on actual weight or volumetric weight, whichever is higher,( Volumetric weight= L x B x H cm /6000) and is subject to prevailing GST.
• OneShip reserves the right to amend this price list at any time without prior notice.