[Singapore] Oneship x SingPost - User Guide

Merchants in Singapore are now able to execute shipments with SingPost's logistic service without application or activation process on Oneship*. SingPost offers domestic and international shipping.

  *Oneship services shall be offered by Shopline Commerce Pte Ltd., and these terms shall be governed by the law of Singapore. 

This article covers the below:

• Service introduction 
• Basic Liabilities
• Shipment process 
• Prohibited items 
• Other shipment and returning notes 
• Logistics options pricing & details

Service introduction

Note:

• Shipment booked under LetterBox service but exceeded dimension will be automatically upgraded to Local Delivery service. 
• The maximum weight limit of parcels is up to 5kg for LetterBox and 30kg for Local Delivery.
• Cash on Delivery (COD) is not supported.
• For collection volume above 200 per day, please inform SingPost one working day in advance.
• SingPost does not support cancellations after placing an order.

For packaging guidelines and regulations please refer to the Mailing & Packaging Guideline.

Parcels must be packaged according to the said packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by Oneship at the shipper's cost.

Oneship reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled.

Basic Liabilities

In the event of a lost or damaged shipment, where the courier is at fault, Oneship provides compensation of a maximum amount of SGD 150 per Parcel or the declared value of the Parcel, whichever is lower.

Lost shipment

If your parcel suspect your shipment is lost, please kindly email us at Cs@oneship.io with the tracking reference number, description of content and the delivery address.

Damage shipment

If your parcel is damaged, please kindly notify our team at Cs@oneshio.io within seven (7) days from receiving. Please provide the following supporting documents to expedite the process:

1. Image of the physical label
2. External image of the packaging
3. Internal image of the packaging
4. Image of the physical parcel and area of damage
5. Invoice of shipment with tracking reference number.

If claim is not made within duration or failing to provide above mentioned supporting documents, courier shall have no liability whatsoever and the claim will be considered null and void.

Shipment process

Step 1: Create shipments

Go to [Shipments] > “Order Management”, select the orders to “Ship” or “Bulk Execute Shipment”.

Please note:

1. Order details will be sent from OneShip to SingPost. Once the SingPost system has created an order, the delivery status will be updated to "Created." You can now print out the label and wait for SingPost to pick up the parcel.
2. Order Submission Cut-off timing: 16:00 Monday to Friday
3. Delivery Hours: 09:00 - 18:00 Monday to Friday, 09:00 - 12:30 on Saturdays (excluding Sundays & Public Holidays)
4. Same-day pickup is not currently supported.
5. Parcel size is a reference for SingPost to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after SingPost measures the actual weight in their distribution center.

Step 2: Print out waybill and label parcel

Select shipment by clicking on the "square-box" on the left side of OneShip Order No., choose "Print Label" or "Print Labels in Bulk".

for step by step instruction please refer to:

A. How to print a single label?

B. How to Create Multiple Labels at Once / Bulk Print Label?

Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6 Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned.

 Step 3: SingPost Driver Pickup

A driver will come on the reserved date to pick up parcels and will contact you via phone.

Prohibited Items

Please refer to General Prohibitions and Dangerous Goods Guide for the list of prohibited items.

Other shipment and returning notes

Oneship Customer Service

🔗 cs@oneship.io or on Live Chat

Returning note:

After 2 failed delivery attempts, the parcel will be returned back to the shipper. A delivery fee will be charged to the shipper as a completed delivery.

Logistics options pricing & details

• For promotion and price list, please refer to Rate Card
• Based on actual weight or volumetric weight, whichever is higher,( Volumetric weight= L x B x H cm /6000) and is subject to prevailing GST.
• OneShip reserves the right to amend this price list at any time without prior notice.