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[Singapore] Qxpress - User Guide

  • Updated

Merchants in Singapore are now able to execute shipments with Qxpress service without application or activation process. Qxpress offers both domestic and international shipping.

This article covers :
01 Service introduction 
02 Send your parcels 
03 Basic Liability
04 Prohibited items 
05 Pricing
06 Others

 

Service introduction

Domestic standard delivery

  • 1-2 working days delivery within coverage areas
  • No delivery service for restricted areas

International delivery

Estimated shipping time is 5 – 30 working days depending on destination country and customs clearance.

 

Send your parcels

Parcel dimension restrictions

  • Maximum weight is 30kgs 
  • L+W+H=300cm
  • Longest dimension of the parcel may not exceed 150cm

🕹Note: A size surcharge will be imposed if your parcel size (length + width + height) exceeds 120cm.

 

Packaging guidelines

Parcels must be packaged according to Qxpress’ packaging guidelines. Items that are not appropriately packaged or labeled will be subject to relabelling and/or repackaging by Qxpress at the shipper's cost.

  • Internal packaging must always be used as cushioning to 
  • Prevent any damage from shock, vibrations, impact and pressure during transit 
  • Prevent items within a parcel from touching each other 
  • Eliminate any internal movement of a parcel’s contents 
  • Provide clearance from the item and the external packaging such as Bubble wrap, Foam sheet, Polystyrene, molded and shaped foam. 
  • Must indicate upside on the parcel/carton if needed (Especially for liquid items) 
  • For fragile items, it is advisable to paste the FRAGILE sticker.

 

Pick up and drop off

Driver pickup

🔵 Book the Pick-up Service after submitting Qxpress shipments

Step 1：Select booked shipments and request for Pick-up Service.

Step 2：Select Pick-Up Date and Submit.

Step3：View more appointment details in the Notification Center.

 

🔴 Cancel your appointment

Click Notification Center in the upper right corner, click View Details, and select Cancel parcel pickup.

🕹Notes

  • It is recommended to book “pick-up service”separately for shipments with different shipping addresses.
  • Same-day pickup is not currently supported.
  • Cancellation of pickup requests is not applicable on the actual day. All cancellation should be done at least one day in advance.

A driver will come on the reserved date to pick up parcels and will contact you via phone.Pickup attempt is up to 2 consecutive working days.

  • For the commercial address, it is 10 AM to 6 PM.
  • For the residential address, it is 10 AM to 7 PM.

 

📦 Drop-off at Warehouse

Operating time: Monday - Sunday, between 1.30 pm – 10 pm.

Location: CWT Jurong East Logistics Centre 5A Toh Guan Road East #01-02 S608830

 

Basic Liability

In the event of a lost or damaged shipment, where the courier is at fault, Qxpress provides compensation of a maximum amount of SGD 300 per Parcel or the declared value of the Parcel, whichever is lower.

Lost shipment

If your parcel suspects your shipment is lost, please kindly email us at cs@oneship.io with the tracking reference number, description of content and the delivery address.

Damage shipment

If your parcel is damaged, please kindly notify our team at cs@oneshio.io within seven (7) days from receiving. Please provide the following supporting documents to expedite the process:

  1. Image of the physical label
  2. External image of the packaging
  3. Internal image of the packaging
  4. Image of the physical parcel and area of damage
  5. Invoice of shipment with tracking reference number.

If a claim is not made within the duration or fails to provide above mentioned supporting documents, the courier shall have no liability whatsoever and the claim will be considered null and void.

 

Prohibited Items

Please refer to the following for the list of prohibited items:

  • Aerosol
  • Alcohol
  • Animals of any form (alive or dead)
  • Animal antiquities
  • Any product related to illegal activities or which is prohibited by law
  • Articles of unusual value
  • Batteries / lithium-ion batteries
  • Biological samples
  • Currency/money/cheque/coin/cash/gold/silver bullions
  • Chainsaw
  • Counterfeit / pirated goods and materials
  • Cyanides or precipitates
  • Driving licence/birth certificate/identification card/passport/debit card/credit card
  • Drugs (including prescription)/narcotics/tobacco/vape
  • Dry ice
  • Engines
  • Electronic appliances
  • Electronic devices/products
  • Firecrackers
  • Fire extinguisher
  • Food that requires special handling or is perishable
  • Furs
  • Hazardous goods / toxic powder
  • Jewellery
  • Knives
  • Lighter
  • Liquid
  • Lottery tickets
  • Milk powder
  • Mobile phone / telephone SIM & prepaid cards
  • Oil
  • Paint
  • Perishable goods
  • Powerbank
  • Plants / seeds
  • Seat belt tensioner
  • Sexual explicit content
  • Sinks
  • Stamps (unless franked)
  • Steering wheel
  • Toilet fittings
  • Laptop
  • Waste
  • War savings
  • Weapons (real or fake)

 

Pricing

  • For promotion and price list, please refer to Qxpress Rate Card / Qxpress International Shipping Rates
  • Shipment rate is based on actual weight and is subject to prevailing GST.
  • OneShip reserves the right to amend this price list at any time without prior notice. 

 

Others

Qxpress Customer Service Contact Info:

Customer service web page: https://www.qxpress.net/info/content/Contact

Customer service email: info@qxpress.sg

Customer service phone number: (+65) 6661 9100



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