[Singapore] Qxpress - User Guide

Merchants in Singapore are now able to execute shipments with Qxpress logistic service without application or activation process. Qxpress offers both domestic and international shipping.

This article covers the below:

• Service introduction 
• Basic Liability
• Shipment process 
• Prohibited items 
• Other shipment and returning notes 
• Logistics options pricing & details

Service introduction

     A size surcharge will be imposed if your parcel size (length + width + height) exceeds 160cm:

For packaging guidelines and regulations:

• Internal packaging must always be used as cushioning to 
• Prevent any damage from shock, vibrations, impact and pressure during transit 
• Prevent items within a parcel from touching each other 
• Eliminate any internal movement of a parcel’s contents 
• Provide clearance from the item and the external packaging such as Bubble wrap, Foam sheet, Polystyrene, molded and shaped foam. 
• Must indicate upside on the parcel/carton if needed (Especially for liquid items) 
• For fragile items, it is advisable to paste the FRAGILE sticker.
  
  

Parcels must be packaged according to Qxpress’ packaging guidelines. Items that are not appropriately packaged or labeled will be subject to relabelling and/or repackaging by Qxpress at the shipper's cost.

Qxpress reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labeled.

Basic Liability

Courier Basic Liability: In the event of a lost or damaged shipment, where the courier is at fault, Qxpress provides compensation of a maximum amount of SGD 300 per Parcel or the declared value of the Parcel, whichever is lower.

Lost shipment

If your parcel suspects your shipment is lost, please kindly email us at Cs@oneship.io with the tracking reference number, description of content and the delivery address.

Damage shipment

If your parcel is damaged, please kindly notify our team at Cs@oneshio.io within seven (7) days from receiving. Please provide the following supporting documents to expedite the process:

1. Image of the physical label
2. External image of the packaging
3. Internal image of the packaging
4. Image of the physical parcel and area of damage
5. Invoice of shipment with tracking reference number.

If a claim is not made within the duration or fails to provide above mentioned supporting documents, the courier shall have no liability whatsoever and the claim will be considered null and void.

Shipment process

Step 1: Create shipments

Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose “Create order” or “Bulk Create”.

for step-by-step instructions please refer to:

1. How do I book for a shipment? 
2. How to create shipments in bulk?

🕹Please note:

1. Order details will be sent from OneShip to Qxpress. Once the Qxpress system has created an order, the delivery status will be updated to "Created." You can now print out the label and wait for Qxpress to pick up the parcel.
2. Order Submission Cut-off timing: 21:00, one working day before pickup
3. Delivery Hours: 09:00 - 22:00 Monday to Sunday
4. Same-day pickup is not currently supported.
5. Parcel size is a reference for Qxpress to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after Qxpress measures the actual weight in their distribution center.

Step 2: Print out the waybill and label the parcel

Select shipment by clicking on the "square-box" on the left side of OneShip Order No., choose to "Print Label" or "Print Labels in Bulk".

for step by step instructions please refer to:

1. How to print a single label?
2. How to Create Multiple Labels at Once / Bulk Print Label?

🕹Please note:

To ensure successful label scanning, please use "label machine and 100x150mm(4x6Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned.

Step 3: Qxpress Driver Pickup / Drop-off at Warehouse

A driver will come on the reserved date to pick up parcels and will contact you via phone.

• For the commercial address, it is 10 AM to 6 PM.
• For the residential address, it is 10 AM to 7 PM.

You can drop off the parcel at Qxpress’ warehouse:

Monday - Sunday, between 1.30 pm – 10 pm.

Location: CWT Jurong East Logistics Centre 5A Toh Guan Road East #01-02 S608830

Prohibited Items

Please refer to the following for the list of prohibited items:

• Aerosol
• Alcohol
• Animals of any form (alive or dead)
• Animal antiquities
• Any product related to illegal activities or which is prohibited by law
• Articles of unusual value
• Batteries / lithium-ion batteries
• Biological samples
• Currency/money/cheque/coin/cash/gold/silver bullions
• Chainsaw
• Counterfeit / pirated goods and materials
• Cyanides or precipitates
• Driving licence/birth certificate/identification card/passport/debit card/credit card
• Drugs (including prescription)/narcotics/tobacco/vape

• Dry ice
• Engines
• Electronic appliances
• Electronic devices/products
• Firecrackers
• Fire extinguisher
• Food that requires special handling or is perishable
• Furs
• Hazardous goods / toxic powder
• Jewellery
• Knives
• Lighter
• Liquid
• Lottery tickets
• Milk powder
• Mobile phone / telephone SIM & prepaid cards
• Oil

• Paint
• Perishable goods
• Powerbank
• Plants / seeds
• Seat belt tensioner
• Sexual explicit content
• Sinks
• Stamps (unless franked)
• Steering wheel
• Toilet fittings
• Laptop
• Waste
• War savings
• Weapons (real or fake)

Other shipment and returning notes

Qxpress Customer Service Contact Info:

Customer service web page: https://www.qxpress.net/info/content/Contact

Customer service email: info@qxpress.sg

Customer service phone number: (+65) 6661 9100

Attempt Note:

There will be 2 pick-up attempts for 2 consecutive working days. Cancellation of pickup requests is not applicable on an actual day. All cancellations should be done at least one day in advance.

Logistics options pricing & details

• For promotion and price list, please refer to Qxpress Rate Card / Qxpress International Shipping Rates
• Shipment rate is based on actual weight and is subject to prevailing GST.
• OneShip reserves the right to amend this price list at any time without prior notice.