Merchants in Malaysia are now able to execute shipment with Ninja Van's shipping service. Ninja Van is currently available for both domestic and cross-border to Singapore deliveries.

This article covers:
01 About Ninja Van
02 Service introduction
03 Send your parcels
04 Prohibited items
05 Basic liability
06 Pricing
07 Others

About Ninja Van

Ninja Van is a tech-enabled express delivery company providing hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, Ninja Van started operations in Singapore and has become the region's largest and fastest growing last-mile logistics company, with a network covering six countries across Southeast Asia - Singapore, Malaysia, Philippines, Indonesia, Thailand and Vietnam.

Service introduction

Ninja Van offers the following services through the OneShip platform.

Send your parcels

📦 Packaging guidelines

Parcels must be packaged according to Ninja Van's packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by Ninja Van at the shipper's cost.

Ninja Van reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled.

🚛 Pick up and drop off

Pick-up at doors

You can schedule pick up service 7 days in advance, a driver will come on the reserved date within 10 am to 8 pm to pick up parcels and will contact you via phone. If there are less than 3 parcels per pick up, MYR 3.00 will be charged per pick up. 

Self-drop off to given location

You can drop-off your item at the nearest Ninja Points. Please check the Drop off location and business hours. 

Prohibited items

Please refer to the List of Prohibited Items  and note that delivery is NOT available for the items in the list. Do ensure that your parcels do not contain any of the items in list before shipping with Ninja Van.

Basic liability

Ninja Van's liability for any loss of or damage to delivery items shall be limited to the value of the delivery item or RM200 per parcel, whichever is lower.

For increased parcel liability coverage, additional insurance service is optional for you.The Insurance fee is charged 1.5%+6%SST and the compensation is equal to declaration value and insured value is capped at RM2500(only for MY to MY shipments). Please refer to How to purchase additional logistics insurance service?

Lost shipment

If you have not received your parcel but the parcel status is completed, please notify us within 7 days from the date of status completed. If Ninja Van has already declared the item lost then Ninja Van will proceed with compensation of the item.

Damage shipment

If your parcel is damaged, please kindly notify our team at cs@oneship.io or on Live Chat within 7 days from the date the item has been received. You should provide us with the document list below to help us further investigate this case. 

(i) Photos of the damaged contents, packaging (including inside and outside) and fragile stickers
(ii) a copy of the consignment note 

(iii) invoice of good

Pricing

For price list, please refer to  Ninja Van Rate Card

• The shipping fee will be charged based on parcel weight after Ninja Van measures the actual weight in their distribution center.
• Parcel weight will be determined by either actual or volumetric weight (VW), whichever is higher.Volumetric Weight formula = (height x width x length)cm / 5000.
• For the parcel MY to SG, Items with value greater than or equal to SGD400 per consignment can't be accepted.
• Ninja Van provides COD service and the COD fee is RM5 or 4%.Please contact us to activate the COD service.

OneShip reserves the right to amend this price list at any time without prior notice. 

Others

Ninja Van Customer Service Contact Info

🔗 https://www.ninjavan.co/en-my/support/contact-us

☎️ +60 111 722 5600

📮 support_my@ninjavan.co.