Poslaju is particularly advantageous for e-commerce businesses, small and medium-sized enterprises, and individuals looking for reliable and affordable domestic shipping solutions in Malaysia. Poslaju also can support drop-off and pickup services, and can provide home delivery in the last mile.

This article covers:
01 About Poslaju
02 Service introduction
03 Send your parcels
04 Prohibited items
05 Basic liability
06 Pricing
07 Others

About Poslaju

With a track record of over 200 years, the Pos Malaysia Group has progressed from a traditional postal service into a dynamic mail and parcel services, financial services and supply chain solutions provider with the largest delivery and touchpoint network in Malaysia.

Service introduction

Poslaju offers the following services through the OneShip platform to ship in Malaysia.

Send your parcels

📦 Packaging guidelines

Make sure your shipment has been labeled on every surface and is packed or wrapped perfectly, securely and meets the safety features to protect the contents of the item during normal operation throughout the posting process.

Poslaju reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labeled.

🚛 Pick up and drop off

Pick-up at doors

You can schedule pick up service 7 days in advance, a driver will come on the reserved date within 10 am to 6.30 pm to pick up parcels and will contact you via phone. There is no minimum number of parcels per pick up. 

Self-drop off to given location

You can drop-off your item at the nearest post office, Poslaju outlet or our authorized drop-off point agents.Please check the drop off locations and business hours. 

Prohibited items

• ​​Credit cards or ATM cards
• Human or animal remains
• Religious artifacts
• Firearms or swords
• Living things
• Poisonous or toxic substances
• Examination certificates, passports, and insurance documents that cannot be reproduced
• Written drafts, original films, tapes, and film material that cannot be reproduced
• Flammable, ignitable, or volatile items such as fireworks, kerosene, gas canisters or paint thinner
• Cash, cheques, bills, stocks and other marketable securities
• Perishable items such as vegetables, fruits etc.

Basic liability

In the event of a lost or damaged shipment, where the courier is at fault, Poslaju provides compensation of a maximum amount of RM 300 per Parcel or the declared value of the Parcel, whichever is lower.

Lost shipment

If you have not received your parcel but the parcel status is completed, please notify us within 7 days from the date of status completed. If Poslaju has already declared the item lost then we will proceed with compensation of the item.

Damage shipment

If your parcel is damaged, please kindly notify our team at cs@oneship.io or on Live Chat within 48 hours from the date the item has been received. You should provide us with the document list below to help us further investigate this case. 

(i) Photos of the damaged contents and packaging (including inside and outside) 

(ii) A copy of the consignment note 

(iii) Invoice of good

(iv) Poslaju report form slip(provided by Poslaju after you report the damage to a nearby Poslaju point)

Pricing

For price list, please refer to  Poslaju Rate Card

• Parcel weight will be determined by either actual or volumetric weight (VW), whichever is higher.Volumetric Weight formula = (height x width x length)cm / 5000
• The shipping fee will be charged based on parcel weight after Poslaju measures the actual weight in their distribution center.

OneShip reserves the right to amend this price list at any time without prior notice. 

Others

Poslaju Customer Service Contact Info

🔗  https://www.pos.com.my/faq

☎️ 1300 300 300