[Malaysia] DHL eCommerce - User Guide

Merchants in Malaysia are now able to execute shipment with DHL eCommerce's logistic service. DHLeC is currently only available for domestic deliveries within Malaysia. This means that both your pickup address and your customer's delivery address must be in Malaysia.

In order to activate DHLeC service, please kindly contact OneShip Merchant Success Team to provide the following information:

Sender name:

Sender pick-up address:

Contact number:

Contact email:

The process would take 1-2 business days after we receive your information.

This article covers the below:

• Service introduction
• Shipment process 
• Prohibited items
• Other shipment and returning notes 
• MYR logistics options pricing & details 
  
  

Service introduction

Domestic shipments

Note: The domestic delivery lead time as followed:

Klang Valley 1-3 Days
Outstation 3-5 Days
East Malaysia 3-7 Days

Parcels must be packaged according to DHLeC's packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by DHLeC at the shipper's cost.

DHLeC reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled.

Shipment process

Step 1: Create shipments

Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”.

for step by step instruction please refer to:

A. How do I book for a shipment? Can I create shipments in bulk?

B. How to create shipments in bulk?

Please note:

1. Order details will be sent from OneShip to DHLeC. Once the DHLeC system has created an order, the delivery status will be updated to "Created." You can now print out the label and wait for DHLeC to pick up the parcel.
2. Same-day pickup is not currently supported.
3. Parcel size is a reference for DHLeC to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after DHLeC measures the actual weight in their distribution center.
4. For drop-off option, please refer to the DHLeC drop-off location.

Step 2: Print out waybill and label parcel

Select shipment by click on the "square-box" on the left side of OneShip Order No., choose to "Print Label" or "Print Labels in Bulk".

for step by step instruction please refer to:

A. How to print a single label?

B. How to Create Multiple Labels at Once / Bulk Print Label?

Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned.

Step 3: DHLeC Driver Pickup

A driver will come on the reserved date to pick up parcels and will contact you via phone.

Prohibited items

Please refer to the DHLeC Malaysia Prohibited Items for further information.

Other shipment and returning notes

Customer Service Contact Info:

Customer service web page: https://www.dhl.com/my-en/home/customer-service.html

Customer service phone number (domestic): +603 2779 2300

Customer service phone number (international): +60 1546000166

Shipment note:

1. For shipment damage claims, supporting documents need to be submitted by receiver to shipper within 7 working days.

2. DHLeC reserves the right to make final judgment on the amount of loss or damage based on reasonable grounds.

3. If you have other questions please contact OneShip for assistance.

Returning note:

If DHLeC has made three unsuccessful attempts to deliver a parcel, it will be returned to the sender.  

MYR logistics options pricing & details

- For promotion and price list, please refer to DHLeC Rate Card

- COD remittance date is vary from courier to courier, generally by 3rd week of the month.

Please note:

• Net prices are 6% SST included.

• OneShip reserves the right to amend this price list at any time without prior notice.