[Malaysia] UPS-User Guide

Global shipments with UPS are now available for parcels sent to 220+ countries & territories on OneShip*, with home delivery in the last mile and signature on delivery.

This article covers :
01 About UPS
02 Service Introduction
03 Apply for UPS sub-account
04 Send Your Parcels
05 Prohibited items
06 Basic liability
07 Others

About UPS

UPS, a worldwide leader in the delivery industry, has solidified its position as a dependable and trusted provider of transportation services. With a primary focus on customer satisfaction, UPS operates in over 220 countries and territories across the globe, delivering an impressive daily volume of over 24.3 million parcels.

Service introduction

💁‍♀️ Basic shipping services

UPS offers following services through our platform to ship internationally.

👉Optional Value-added Services

01 Additional packaging service

An additional handling charge of RM52.40 per package will apply to the following:

• Any article that is not fully encased in corrugated cardboard, including but not limited to metal, wood, hard plastic, soft plastic (e.g. plastic bag) or expanded polystyrene foam (e.g. styrofoam). 
• Any cylindrical item, such as a barrel, drum, pail, or tyre, that is not fully encased in a corrugated cardboard shipping container.
• Any package with the longest side exceeding 122 cm or its second longest side exceeding 76 cm.
• Any package with an actual weight greater than 32 kg. 

02 Delivery Confirmation

You can choose Signature Required or Adult Signature Required services. For both, UPS requests a signature before releasing the shipment and provides printed confirmation of delivery including the signature. 

• Signature Required service：RM9.70 per package
• Adult Signature Required service：RM15.70 per package

03 Carbon Offset

Offset the climate impact of your shipping with carbon neutral. When you select carbon neutral during shipment preparation, UPS will purchase offsets to mitigate the carbon (CO2) emissions associated with the transport of your shipment.

Fee: RM2.60 per package

04 Delivery to the Recipient's Address Only

Except for your requests, the parcel may not be re-routed, redirected, or delivered to an alternate address other than the recipient's address. 

Fee：RM6.60 per package

Apply for UPS sub-account

Before you start exploring UPS services through OneShip, visit How to create a UPS sub account for application guidelines.

Send your parcels

👩‍💼Vendor Collect ID

It is recommended to provide your Vendor Collect ID (or VCID) when creating shipments, which can speed up customs clearance and prevent unnecessary import fees.

VCIDs are new types of VAT registration numbers that are used for verified point-of-sale VAT charges collected for lower-value goods to customers in certain countries. A shipper’s IOSS Number, VOEC Number, or PVA Number are referred to as a VCID.

The following VCID types are applicable when shipping to the following destinations:

• IOSS (Import One Stop Shop) Number is used when shipping to EU destinations
  • Number Format: "IMxxxyyyyyyz"
  • Positions 1-2 are "IM"
  • Positions 3-5 are alpha/numeric characters
  • Positions 6-12 are numeric digits
• PVA (Postponed VAT Accounting) Number is used when shipping to the United Kingdom or Northern Ireland
  • Number Format: "GBxxxxxxxxxxxx" or "XIxxxxxxxxxxxx"
  • Positions 1-2 are "GB" or “XI”
  • Positions 3-14 are numeric digits
• VOEC (VAT On E-Commerce) Number is used when shipping to Norway
  • Number Format: "VOECxxxxxxx"
  • Positions 1-4 are "VOEC"
  • Positions 5-11 are numeric digits

👉 Please refer to requirements.

📦 Packaging guidelines

Parcels must be packaged according to Packaging Guideline .To make sure your parcels don’t get damaged during the dispatch process, packaging your items appropriately is important.

• Find a rigid box that has all its flaps intact and use strong shipping tape.
• Wrap all items separately and use plenty of cushioning materials to protect your items.
• Ensure that the label on the packaging has clear and correct delivery information.

UPS reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labeled.

🚛 Pick up and drop off

Pick-up at doors

🔵 Book the Pick-up Service after submitting shipments

Step 1：Select booked shipments and request for Pick-up Service.

Step 2：Select pickup date and Submit.

Step 3：View more appointment details in the Notification Center.

You can schedule pick up service 7 days in advance, a driver will come on the reserved date within 9:30 am to 18:00 pm to pick up parcels and will contact you via phone. There is no minimum number of parcels per pick up. 

Self-drop off to given location

You can drop-off your parcels at the nearest UPS Point. Please check the drop off location and business hours.

Prohibited items

For security reasons and compliance with the law, UPS may deal with your items, if you send prohibited goods or restricted goods, including but not limited to, disposing of the parcels. To avoid any losses, please carefully check the full list of prohibited or restricted items.

Furthermore, every country has different shipping restrictions. Look up country-specific shipping restrictions.

Basic liability

In the event of a lost or damaged shipment, where UPS is at fault, you’re entitled to make a claim.

• A shipment is automatically protected against loss or damage up to RM345 per shipment, or the declared value of the parcel, whichever is lower.
• Shipments with a declared value above RM345 are protected with a charge. You may purchase additional coverage against loss or damage at RM7.2 for each additional RM345. UPS's liability for any loss or damage to delivery items shall be limited to the declared value of the delivery item or RM172,500 per shipment, whichever is lower.

Lost shipment

If you have not received your parcel but the parcel status is completed, please notify us within 7 days from the date of status completed. If the item has already been declared lost then UPS will proceed with compensation of the item.

Damage shipment

If your parcel is damaged, please kindly notify our team at cs@oneship.io or on Live Chat within 7 days from the date the parcel has been received. You should provide us with the document list below to help us further investigate this case. 

(i) Photos of the damaged contents, packaging (including inside and outside) 

(ii) A copy of the consignment note 

(iii) Invoice of goods

Others

OneShip Customer Service Contact Info

🔗 cs@oneship.io or on Live Chat