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[Malaysia] Non-Shopee Supported Logistics - User Guide

  • Updated

Merchants in Malaysia are now able to execute Shopee orders on OneShip.Both Shopee Supported Logistics and Non-Shopee Supported Logistics are available for you.

 

This article covers :
01 SSL and Non-SSL 
02 Execute Shopee orders
03 Notes

 

SSL and Non-SSL

Shopee orders can be shipped with Shopee Supported Logistics (SSL) and Non-Shopee Supported Logistics (Non-SSL). SSL are third-party logistics providers partnered with Shopee, while Non-SSL are the logistics providers you partnered with, such as OneShip.

 

You may refer to the table below on the general comparison between Shopee Supported Logistics and OneShip services.

  Shopee Supported Logistics OneShip
International service × √
Pickup service

Only available to merchants with a minimum average daily order count of 10 paid orders per day

 No minimum order quantity required (except Skynet and Ninja Van)
Tracking number Automatically shared on Shopee Automatically synced to Shopee
Tracking details Shown on Shopee Shown on OneShip
 

Shipping with OneShip

Before shipping via OneShip, you should submit a Non-Shopee Supported Logistics Application to Shopee to enable Other Logistics Provider option. Please click here to learn more details.

You can view the below articles to learn more about Non-Shopee Supported Logistics.

If you would like to ship with logistics services provided by OneShip, please refer to the respective articles as follows:

 

Shipping with Shopee Supported Logistics (SSL) 

Shopee supported logistics are only applicable to SSL orders (that is, the Delivery Method of the order is not Seller's Own Fleet Delivery or Other Logistics Provider). You should contact us via Live Chat to request Shopee supported logistics options to ship your SSL orders before shipping.

You can view the below article to learn more about Shopee Supported Logistics.

 

 

Execute Shopee orders

Once you complete the integration, the Shopee orders will be auto-synced to OneShip in real time, including the order information such as Delivery Method, which will help distinguish SSL orders from Non-SSL orders. 

 

For non-SSL orders

  1. Navigate to Shipments->Orders, switch to Pending section.
  2. Fill in Other Logistics Provider in the filter to locate non-SSL orders.
  3. Select / bulk select non-SSL order(s) and click Ship.
  4. Confirm the sender and recipient address and product information.
  5. Select OneShip carrier service (without Shopee in its name).
  6. Click Ship to generate shipment(s).

shopee发货1.png

 

Note:

  1. Once the shipment is successfully generated, the tracking number will be auto-synced to Shopee.
  2. Carrier services with Shopee in their name can’t be selected as they are only available for SSL orders.

 

For SSL orders

  1. Navigate to Shipments->Orders, switch to Pending section.
  2. Fill in the delivery method name in the filter to locate SSL orders.
  3. Select / bulk select SSL order(s) and click Ship to generate shipment(s).

Note:

When generating a shipment, SSL orders are auto-matched to specific SSL, no manual processing is required.

 

 

Cancel shipments

After the shipment is successfully generated, the tracking number will be synchronized to Shopee, and the Shopee order status will be triggered to Shipping, that is, the shipment cannot be canceled on Shopee. At this time you can only re-create one Shopee order.

 

For non-SSL shipments, please remember to cancel the shipment on OneShip to avoid additional charges.

 

For SSL shipments, cancellation is not available on OneShip.

 

 

Notes

For SSL shipments, you need to settle shipping costs with Shopee. For non-SSL shipments, shipping costs will be deducted from your OneShip wallet when the shipment is successfully created.

 

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