[Malaysia] PosLaju - User Guide

Merchants in Malaysia are now able to execute shipment with PosLaju's logistic service without application or activation process. PosLaju is currently only available for domestic deliveries within Malaysia. This means that both your pickup address and your customer's delivery address must be in Malaysia.

This article covers the below:

• Service introduction 
• Shipment process 
• Prohibited items 
• Other shipment and returning notes 
• MYR logistics options pricing & details 

Service introduction

Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by PosLaju at the shipper's cost.

PosLaju reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled.

Note: The domestic delivery lead time as followed:

Klang Valley 1-3 Days
Outstation 3-5 Days
East Malaysia 3-7 Days

Shipment process

Step 1: Create shipments

Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”.

for step by step instruction please refer to:

A. How do I book for a shipment? Can I create shipments in bulk?

B. How to create shipments in bulk?

Please note:

1. PosLaju do not support Cash on Delivery (COD) service.
2. Order details will be sent from OneShip to PosLaju. Once the PosLaju system has created an order, the delivery status will be updated to "Created." You can now print out the label and wait for PosLaju to pick up the parcel.
3. PosLaju does not allow shipment cancellation on OneShip admin panel. Once the parcels couldn't be picked-up, the order will be cancelled in PosLaju system and automatically reflected back to OneShip. Prepaid credits will be refunded upon the cancellation.
4. Same-day pickup is not currently supported.
5. Parcel size is a reference for PosLaju to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after PosLaju measures the actual weight in their distribution center.
6. For drop-off option, please refer to the Poslaju drop-off location.

Step 2: Print out waybill and label parcel

Select shipment by click on the "square-box" on the left side of OneShip Order No., choose to "Print Label" or "Print Labels in Bulk".

for step by step instruction please refer to:

A. How to print a single label?

B. How to Create Multiple Labels at Once / Bulk Print Label?

Note: To ensure successful label scanning, please use "label machine and 100x150mm(4x6Inch) thermal label paper" or "A4 blank waybill" to print. If the label cannot be recognized when entering the warehouse, the product will be returned.

Step 3: PosLaju Driver Pickup

A driver will come on the reserved date to pick up parcels and will contact you via phone.

Prohibited items

• Credit cards or ATM cards
• Human or animal remains
• Religious artifacts
• Firearms or swords
• Living things
• Poisonous or toxic substances
• Examination certificates, passports, and insurance documents that cannot be reproduced
• Written drafts, original films, tapes, and film material that cannot be reproduced
• Flammable, ignitable, or volatile items such as fireworks, kerosene, gas canisters or paint thinner
• Cash, cheques, bills, stocks and other marketable securities
• Perishable items such as vegetables, fruits etc.

For the latest list of prohibited items see: PosLaju Official Document

Other shipment and returning notes

Poslaju customer service contact info:

Customer service online chat bot:  AskPos

Customer service email: cxcorp@pos.com.my

Shipment note:

In extreme cases where a parcel is damaged, missing, or similar, PosLaju will send a notification to the sender regarding further action. If you have other question please contact OneShip for assistance.

Returned parcels note:

If PosLaju has made three unsuccessful attempts to deliver a parcel, it will be returned to the sender.  

MYR logistics options pricing & details

For promotion and price list, please refer to Poslaju Rate Card

Please note:

• All Poslaju shipments executed by OneShip can enjoy RM 5 promotion until 30th June 2022.
• Net prices are 6% SST included.
• OneShip reserves the right to amend this price list at any time without prior notice.